- Henry Ford Health System (Troy, MI)
- …all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... Determine training, policy, procedure and benefit needs relating to customer service as a result of quality...environment. + Three (3) years of customer service management experience in a moderately large call… more
- Molina Healthcare (Sterling Heights, MI)
- …**Required Experience** 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service . **Preferred Education** ... + Participates in internal listening sessions. + Assists Quality Manager in providing standard weekly and monthly reporting within...3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service .… more
- General Motors (Warren, MI)
- …week minimum or other frequency dictated by the business. We are seeking a dynamic Manager to lead a team of Service Information Developers within the Service ... complexity and rate of change has increased dramatically for customer vehicles. + This manager will need...the company to meet the needs of technicians and service professionals. **Responsibilities** + This manager is… more
- Henry Ford Health System (Troy, MI)
- …of two (2) years relevant business experience, required including customer service quality operations and compliance monitoring or call auditing experience. ... GENERAL SUMMARY: The Supervisor of Customer Service Quality, under the direction... Service Quality, under the direction of the Manager of Quality, Training and Compliance Operations is responsible… more
- Rexel USA (Rochester Hills, MI)
- …develop positive relationships with existing and prospective customers and vendors, demonstrates excellent customer service and sets an example for other staff + ... Don't miss the chance to apply for the Branch Manager at Gexpro today! **The position of Branch ...with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability… more
- Corewell Health (Royal Oak, MI)
- …at regional and national conferences.7. Seeks and is responsive to customer feedback.8. Promotes service excellence principles and leadership behaviors.9. ... Job Summary The program manager position is a full-time position with working...career interest activities.4. Uses the AAMC's Electronic Residency Application Service (ERAS) software to manage applications and participate in… more
- US Foods (Rochester Hills, MI)
- …relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * Competitive spirit and results driven ... profitability goals. Primary areas of responsibilities are: * Primary owner of customer relationship * Selling, and engaging customers in value added activities. *… more
- General Motors (Warren, MI)
- …framework to align cross-functional accountability to shared Objectives and Key Results in service of Digital Commerce and Service revenue growth. Our focus is ... simple - our customer . We partner with Sales, Marketing, Regional Leaders, Finance,...E2E commerce experience globally. **About the Role:** As the ** Manager Vehicle Commerce, Business Intelligence & Insights Strategist** you… more
- Eaton Corporation (Southfield, MI)
- …tasks and situations to achieve superior proactive project order management and customer service . **The application window for this position is anticipated ... Eaton's North American Sales division is currently seeking a Field Project Manager - Datacenter. This remote position offers the flexibility to work from any… more
- General Motors (Warren, MI)
- …Marketing + Customer Lifecycle ( Customer Automated Notification System, Customer Sales Service Retention, Centralized Owner processes, EV programs) + ... + Across all CRM creative ( Customer Lifecycle, CRM Retail, Customer Sales Service Retention, Digital Publications, etc.), champion Brand materials… more
- Deloitte (Detroit, MI)
- …as customer profiling, targeting & cycle planning, scheduling & call Reporting, territory alignment, Omni-channel service connections, inquiry routing, and ... We are seeking a product manager that will advance ConvergeHEALTH's field force technology...customer profiling, targeting & cycle planning, scheduling & call Reporting, territory alignment, Omni-channel service connections,… more
- General Motors (Warren, MI)
- …and follow-up activities + Work closely with operations, product, software, marketing, sales, and customer service teams to ensure a seamless lead handoff and ... Center- three times per week, at minimum.** The **Enterprise Lead Solutions Manager ** will work within the Vehicle Commerce Department under Digital Sales &… more
- General Motors (Warren, MI)
- **Job Description** **Senior Product Manager - eCommerce / Shopify** **Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected ... We own end-to-end responsibility for Digital Sales, encompassing both front-end customer experiences and the back-end systems that power them, including product… more
- PNC (Troy, MI)
- …and have an opportunity to contribute to the company's success. As a Regional Sales Manager (RSM) leading a team of Senior Financial Advisors, you may be located in ... and directs a team to achieve business results and customer experience goals. May have direct sales and client...has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected… more
- General Motors (Warren, MI)
- …we ensure every GM vehicle is dealer-ready worldwide. As an Aftersales Program Manager (APM), you will be at the forefront of our aftersales operations, ... orchestrating every detail of service readiness. From ensuring service parts and...solving problem at launch, your impact will be felt Customer Care Aftersales wide. **What You'll Do:** + **Lead… more
- Bausch Health (Detroit, MI)
- …skills to ensure maximum customer contact and highest level of customer service . + Developing and maintaining up-to-date account files. + Preparing ... products and how they fulfill the needs of the customer . + Installing and providing effective in- service ...one. Please ensure you have discussed with your current manager the intent of applying to a new role.… more
- EquipmentShare (Detroit, MI)
- Future Territory Account Manager Opportunity with EquipmentShare EquipmentShare is building our talent pipeline for future Territory Account Manager positions as ... that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer...pipeline management and revenue growth, through contract negotiation and customer retention. + Quickly respond to inbound leads and… more
- Henry Ford Health System (Detroit, MI)
- …for the administrative operations, complex technical platforms to include telephony, Customer Relationship Management (CRM) and Epic, as well as registration and ... workflows/processes to deliver the Henry Ford signature experience. The Manager , System Access Operations extracts sophisticated reports for administrative and… more
- CSL Plasma (Roseville, MI)
- …**Experience** + Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment ... pheresis process. You will report to the Assistant Center Manager . **The Role** + In compliance with Standard Operating...answer the telephone and answer callers question or transfer call to appropriate staff member. + Maintain alertness and… more
- Robert Half Finance & Accounting (Southfield, MI)
- Description Our client is seeking a Purchasing Category Manager to lead the development and execution of their supply chain strategy through the use of sourcing and ... solutions that meet the client's supply chain needs. The Purchasing Category Manager will be responsible for managing more complex and challenging categories, such… more