- City of New York (New York, NY)
- …Correction Information Technology Department is seeking a candidate to serve as the Helpdesk Manager. The incumbent will assist with the management and support of a ... 24 x 7 helpdesk in the NY metropolitan area, supervising a staff of eight helpdesk administrators. The Help Desk Manager manages and evaluates the performance of… more
- Touro University (New York, NY)
- Overview The Touro Helpdesk agent will answer and assist with requests from faculty, staff, and students from across the Touro University System. The Touro ... Helpdesk manages incidents and requests for all Institutional areas: Finance, Information Technology, Student Services, and Human Resources. This position is not a… more
- City of New York (New York, NY)
- …communities. The Department of Youth and Community Development is seeking to hire a Helpdesk Analyst in the Agency Payment Unit (APU). Under the guidance of the ... Deputy Director of APU, the Analyst will be responsible for reviewing and routing incidents submitted via DYCD ServiceNow for all financial inquires. The analyst will provide technical assistance (TA) to Health and Human Service Providers for matters relating… more
- Research Foundation CUNY (New York, NY)
- …but not limited to: configuration, user access, content maintenance, helpdesk support and reporting. This position requires strong management, troubleshooting ... Update Learn Upon user and admin guides, as needed Helpdesk + Support team members, learners and instructors with...+ Identify issues which cause the highest volume of helpdesk tickets, or the most challenging, and work with… more
- Project Renewal, Inc. (New York, NY)
- …objectives. The position oversees the day-to-day operations of both the IT helpdesk team and the network engineering team, ensuring the delivery if high-quality ... delivery. Essential Duties & Responsibilities Include: + Provide oversight for PRI's IT helpdesk team to ensure proactive and high quality customer service to staff;… more
- TEKsystems (New York, NY)
- …as train them on the various clinical/business applications. MUST HAVES: + Prior remote helpdesk experience in a high call volume enviroment + A college degree + ... for submission to problem management process Skills: Service Desk, Help Desk, Helpdesk , windows 7, windows 10, active directory, ticketing system, password reset,… more
- New York State Civil Service (New York, NY)
- …on specific job duties and consistent with ESD policy.*BASIC FUNCTION: IT Helpdesk Manager position is an essential employee post requiring a hands-on technical ... to assist the Director in optimizing the day-to-day operations of the IT helpdesk while overseeing and managing staff performance. This role requires a team player… more
- SMBC (New York, NY)
- …office. The candidate will interact with members of the helpdesk , applications support, infrastructure team, front-middle-back-office developers, project managers, ... a Distributed Computing Operational Support Engineer who will work between the helpdesk and Distributed Computing Engineering team to categorize, triage and solve… more
- TEKsystems (New York, NY)
- …for submission to problem management process Skills: Service Desk, Help Desk, Helpdesk , windows 7, windows 10, active directory, ticketing system, password reset, ... Service Now, a+ certification Top Skills Details: Service Desk, Help Desk, Helpdesk Additional Skills & Qualifications: Customer service, Strong work ethic and… more
- EXOS (New York, NY)
- …obligations + Primary point of contact for site level staff for internal helpdesk issues with product/programs Escalate site level internal helpdesk issues with ... product/programs to Regional Performance Manager + Conduct performance evaluations for site level staff and maintain performance evaluation documentation + Maintain and foster a positive site level staff community and culture + Evaluate designated site level… more
- City of New York (New York, NY)
- …FISA-OPA Citywide Systems Integrity (CWSI) Unit by opening a OPA HR Payroll Helpdesk Remedy ticket. Remedy tickets require full details of the issue being reported ... to FISA FISA-OPA Citywide Systems Integrity (CWSI) Unit by opening a Helpdesk Remedy ticket immediately to disable system access. - Notify FISA FISA-OPA… more
- The Institute for Family Health (New York, NY)
- …direct oversight to the Manager of the Information Technology Technician and Helpdesk teams. RESPONSIBILITIES: + Prepares of budgets and control of expenditures; ... of engineers, developers and system administrators and supervises the manager of helpdesk analysts and technicians. + Coaches, mentors, and manages the performance… more
- GMHC (New York, NY)
- …office setups, and physically relocating items between floors or offices. + Helpdesk Support:Monitor and address daily helpdesk emails, complete assigned tasks, ... and close tickets. + Emergency Response:Be available for emergencies 24/7, including weekends, and communicate critical information to the team. Adhere to safety protocols and universal precautions. + Fire Brigade and Crisis Response:Serve as a member of the… more
- City of New York (New York, NY)
- …environment. Responsibilities include oversight of Network Services, Applications Services, Helpdesk and Cyber Security Units for the management of hardware ... Automation, etc. Overseeing the IT Division and managing Network Services, Applications Services, Helpdesk and Cyber Security Units. Lead a team of over 35 IT… more
- Mitsubishi Chemical Group (Jersey City, NJ)
- …of backup retention, versioning and policy management. + Takes cases through the Helpdesk ticketing system. Handles escalated level 2 and 3 cases, but also handles ... Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems, + Mobile device management including IOS and… more
- CBRE (New York, NY)
- …and report on work orders *Coordinate & process quotations for extra works Helpdesk & Customer Service *First point of contact for requests *Process calls, emails, ... and work requests *Log and monitor complaints and escalations *Coordinate CBRE & vendor resources QHSE: *Assist the Account Leader in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe working environment… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk /Desktop Support position. Hours are 9am to 5pm. The Mayor's Office of Contract Services (MOCS) is a New York City ... oversight and service agency that manages procurement citywide, from planning and the releasing of agency solicitations to payment of vendors. Annually, agencies procure billions of dollars in products and services from a diverse pool of vendors and… more
- AECOM (New York, NY)
- …quality assurance tester to resolve any problems. + Assists in the response to Helpdesk ticket support requests. + Trains, adheres and learns from peers within the ... organization. + Participates in the development of peers, providing technical and design advice. + Assigned tasks are of high complexity and narrow scope. + Knows or learns to use the tools required for the job assignment. Responsibilities + Actively… more
- City of New York (New York, NY)
- …for the OCME Special Operations Division training lab are submitted - Ensure helpdesk tickets for the OCME Special Operations Division training labs are submitted - ... Ensures adequate office supplies are on hand for each unit in the Forensic Operations & Investigations Division Qualifications 1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out… more
- Nexstar Media Group (New York, NY)
- …building systems as they pertain to the Production of a live show. + IT Helpdesk responsibilities for production staff working on Live broadcasts. + Must be able to ... lift heavy equipment for installation/maintenance when required. + Requirements & Skills : The ideal candidate should have experience in broadcast system engineering as well as have experience working in live broadcast environments. Experience with Ross… more