- Penguin Random House (New York, NY)
- We are seeking an IT Service Desk Analyst to join our team . This person plays a crucial role in providing technical support and assistance to end-users ... inquiries, and ensuring the smooth operation of IT systems and equipment. The IT Service Desk Analyst serves as the first point of contact for IT… more
- City of New York (New York, NY)
- …- Create executive reports and dashboards to report on the IT Project and Service Desk team 's weekly tasks, progress, and individual performance. - ... complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope,… more
- CUNY (Bronx, NY)
- …computing labs, an academic open center, a training lab, a faculty lab, the public-facing tier one IT Service Desk as well as a satellite Service Desk ... IT Support Assistant Hourly ( Service Desk Support Assistant) **GENERAL DUTIES**...pressure and coordinate multiple activities in a dynamic, fast-paced team environment. + Knowledge of current technologies and platforms… more
- OEC Group (Queens, NY)
- …of high-quality services. + Create and maintain knowledge base for internal IT ( team and service desk ) and end-user usage. + Ensure compliance with ... Lead ERP System Management. + Team Leadership. + Lead IT ERP Service Operations. + Drive Continuous Improvement. About the Position Duties and… more
- New York eHealth Collaborative (New York, NY)
- …driven Service Desk Manager who will manage and inspire our Service Desk team , ensuring top-notch, customer-centered support for NYeC employees, ... Desk on-call rotation. This includes calls from Service Desk team members who... IT budget as it relates to the Service Desk functions. + Direct staff in… more
- TEKsystems (New York, NY)
- …One of our major Healthcare clients in NYC is looking for an outgoing Junior Service Desk Analyst to join the hospital's Enterprise Service Desk ... basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and...of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients,… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- UNIVERSAL Technologies is seeking a Senior Service Desk Analyst with a minimum of 8-years of related experience to work rotating shifts including days nights and ... WE ARE: UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused at delivering enterprise...At least 8 years of experience working in a service desk environment + Availability to work… more
- International Rescue Committee (New York, NY)
- …incidents and provide white glove service to Senior Leadership. * Support cross- team projects and implementation of IT initiatives and strategies, such as ... Requisition ID: req56549 Job Title: Service Desk Manager Sector: Information Technology...you will be at the forefront of driving exceptional IT support across multiple regions, ensuring exceptional service… more
- City of New York (New York, NY)
- …matches, claiming systems, and personnel systems. Information Technology Systems (ITS), ITS Service Desk is recruiting to fill one (1) Computer Associate ... (Technical Support) I, to function as Service Desk Associate, who will: - Promptly...to request assistance or report a problem with an IT service , application, software, or hardware. Communicate… more
- City of New York (New York, NY)
- …users; - Record and track information from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to be used in ... Ability to work independently or as part of a team - Ability to work well and efficiently in...for researching the answers to questions in a customer service , help desk or public information capacity;… more
- Amazon (New York, NY)
- …their campaign objectives. We are seeking a Solutions Architect for the North America Supply Desk team . In this role, you will partner buyers, ADSP product, and ... teams. - Automate manual daily tasks of the Supply Desk team to ensure efficiency and optimization....in applications and infrastructures experience - 10+ years of IT development or implementation/consulting in the software or Internet… more
- City of New York (New York, NY)
- …users; - Record and track information from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to be used in ... (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under...Ability to work independently or as part of a team - Ability to work well and efficiently in… more
- Robert Half Technology (New York, NY)
- …an On-Call rota for out of hours and holiday support. * Logging all IT incidents and service requests accurately, while managing individual ticket queue within ... Description We are looking for a Help Desk Analyst II to become a part of...escalation process to ensure a consistent and detail oriented IT support service . * Conducting Root Cause… more
- Kyndryl (New York, NY)
- …delivery of consulting engagements for Digital Workplace technologies and platforms, focusing on IT Support Services, Service Desk modernization, and Contact ... and Contact Center Technical Expert to join our team . The ideal candidate will have deep technical expertise...others. **Required Skills and Experience:** + Proven experience in IT Support Services, Service Desk … more
- CUNY (New York, NY)
- …client support. - Act as the main point of contact for university-related Service Desk issues, representing IT Administration's objectives and concerns ... IT Computer Systems Manager Level 3 (User Services...Conduct performance evaluations and provide constructive feedback to enhance team capabilities in customer service , communication, and… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... - Service Management: Implement and maintain robust IT service management frameworks (eg, ITIL) to...to protect the organization's data, systems, and infrastructure. - Team Development: Build and lead a high-performing IT… more
- CUNY (New York, NY)
- …and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk , and manages the processes of safeguarding the University's ... full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil- service /ccsjobs/ **CONTRACT TITLE** IT Senior Associate **FLSA**… more
- CUNY (New York, NY)
- …and maintains the University's network operates the University's Data Center and Service Desk . Additionall, CIS manages the processes of safeguarding the ... full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil- service /ccsjobs/ **CONTRACT TITLE** IT Associate **FLSA** Exempt… more
- CUNY (New York, NY)
- …and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk , manages the processes that safeguard the University's IT ... full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil- service /ccsjobs/ **CONTRACT TITLE** IT Senior Associate **FLSA**… more
- Tekscape (New York, NY)
- …Collaborate with, and act as a tier 3 escalation point for Technology Managers, Service Desk , Engineering, and other client support teams + Document processes ... Job Title: Sr. Systems Engineer IT MSP Location: Tekscape Office, NYC Travel Required:...Microsoft Exchange platform + Responsible for closing out scheduled service and project tickets in ConnectWise PSA platform accurately… more