- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... **Job Title** : Principal Service Management Consultant **Location** : Chicago, ILLINOIS; Atlanta,...* Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,… more
- H&R Block (Glen Ellyn, IL)
- …concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Deloitte (Chicago, IL)
- …Support Analyst II will provide full Product Support to users via email, phone, and chat , and will be responsible to maintain product SLAs via a ticketing system for ... Tax Application Support to internal and external users via email, phone, and chat ; maintain SLAs using a ticketing system. + Analyze, resolve, and track support… more
- Amazon (Chicago, IL)
- …array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access ... to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, … more
- Resideo (Aurora, IL)
- …CCaaS platform? How about helping to shape the way Resideo delivers customer experience through omnichannel cloud-based solutions globally? If you're interested in a ... for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. This role will focus on being the subject matter… more