- Public Consulting Group (Lincoln, NE)
- …Management + Assessments and Feasibility Studies **Duties and Responsibilities** + Provides customer service staff with guidance and training based on experience ... corresponding documentation. + Applies independent judgment to escalate calls to Customer Service Manager + Maintains adequate records/documentation for audit… more
- Omaha Children's Hospital (Omaha, NE)
- … behaviors of cohort, coaching for consistency amongst all staff. Responds to and manages customer service issues that arise in day to day work. Rounds on ... patients and families daily. Proactively intervenes to address and/or prevent customer service issues. Brings to leadership identification of policy issues that… more