- NoScrubs (Boston, MA)
- …identification and ownership -** this is a ground floor opportunity to drive improved operations , customer experience , and build the foundation for our ... and was the ~20th employee at Instacart. [Su]( ) (cofounder/ Head of engineering) has been starting companies and writing...expecting major hustle, hard work, creativity to improve our operations and customer service in the market.… more
- Revelyst (Boston, MA)
- …in Demand Planning, Supply Planning, Inventory Planning, Sourcing, Finance, and Sales Operations , as well as a critical thinker and great communicator (both written ... comfortable in a matrixed environment and reports to the Head of Planning CoE, also supports the Platform Directors...CoE, also supports the Platform Directors of Sales and Operations Planning and their team's daily functions. This opportunity… more
- Zoom (Boston, MA)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Citizens (Boston, MA)
- …in customer identity, authentication technologies, fraud prevention, and user experience . You will collaborate closely with business, operations , and ... Description Head of Customer Identity and Authentication...identity solutions into platforms and services. - Engage with operations teams to support customer service and… more
- DataRobot (Boston, MA)
- …your typical growth marketing role. We're looking for a bold, creative, and metrics-obsessed Head of Growth and Operations to architect and run the engine that ... ABM, and GTM strategy to drive net-new pipeline and customer expansion + Build and evolve a multi-tiered ABM...+ 10+ years in B2B marketing with deep leadership experience across demand generation, marketing operations , and… more
- Zurich NA (Boston, MA)
- VP, Head of Construction Professional Liability, Underwriting 129159 Zurich North America is looking for a Head of Construction Professional Liability for our ... Specialties Business Unit. This position reports to the Head of Construction and can be based in one our Zurich Offices with business travel expected. The Head … more
- Wayfair (Boston, MA)
- …has to regularly make tactical decisions to influence revenue trends and improve the customer experience , and also needs to keep a tight pulse on progress ... we require a deep understanding of trends in internal performance indicators, customer health and competitive developments. Wayfair's Business Trends team is the… more
- Grant Thornton (Boston, MA)
- We are seeking an experienced and strategic leader to serve as the Head of Global Product - Tax. This new role will drive the execution of Grant Thornton's product ... of innovative, AI-enabled solutions that enhance our professional tax services globally. The Head of Global Product - Tax will lead distributed teams across multiple… more
- Takeda Pharmaceuticals (Lexington, MA)
- …Develop a comprehensive manufacturing support strategy to ensure safe, compliant and efficient MFG operations + Deliver a high level of customer service for the ... the best of my knowledge. **Job Description** About the role: As the Head of Manufacturing Support, you will responsible for leading the Manufacturing Compliance,… more
- Takeda Pharmaceuticals (Boston, MA)
- …(eg, CRO or internal ADME service group), with a strong service- and customer -oriented mindset. + Proven leadership experience at the Director level, managing ... in support of small- and large-molecule discovery programs. Reporting to the Head of Drug Discovery Lab Automation and Transformation, this Director will define… more
- Catalent Pharma Solutions (Burlington, MA)
- …manufacturing, quality, project management, business management, business development, commercial operations + 5+ years of direct operational experience ... **Global Head of Field Application Scientists and Strategic Alliances...assay development and MS&T) is a plus. + Extensive customer facing experience in a CDMO or… more
- Wolters Kluwer (Boston, MA)
- …Overview** CCH Tagetik is seeking a dynamic and entrepreneurial **Vice President** **,** ** Head of North America** to drive growth, lead the sales strategy, and ... that demands strategic vision, operational execution, and relentless focus on sales, customer success and market expansion. **This role can be based Remote, with… more
- Coinbase (Boston, MA)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- Amazon (Boston, MA)
- …to provide enablement to partners and integration of partners in to tier one customer events. 3) Partner experience , through activation's across digital and in ... Description The Head of Partner Engagement is focused on ensuring...our leadership in AI and transformative solutions, while driving customer growth across our vast service portfolio. Our team… more
- IQVIA (Boston, MA)
- …brand experiences, delivering innovative solutions based on a customer -first, insights-driven, and integrated omnichannel vision. We provide authenticated, ... at www.iqviadigital.com We're looking for a strategic, client-focused leader to head our Account Management organization across IQVIA Digital. You'll oversee… more
- Amazon (Westboro, MA)
- …the mechanisms to service and support Amazon Robotics products deployed to Stores Operations . In this role, you will be responsible for managing multiple functions ... Problem Management and retrofit program management. This role requires working closely with Operations , AR Field, and Operations teams to ensure mechanisms to… more
- Takeda Pharmaceuticals (Boston, MA)
- …focus, collaboration, continuous improvement, and innovation. + Foster a customer -focused culture of high performance, out-of-the-box thinking, innovation and ... biology, pharmacy, engineering or related pharmaceutical science; 15+ years relevant industry experience + 10+ years of direct industry experience in relevant… more
- City of Somerville (Somerville, MA)
- …and add-labor charges from contractors, and other tasks to ensure the daily operations run smooth. Customer Service/ Experience Management + Responsible for ... Statement of Duties The Service Operations Manager oversees how constituent requests received through...partners and their supported services are delivering an excellent customer experience . + Manage and influence behaviors… more
- Lowe's (Hudson, MA)
- …Experience supporting front-end or back-end operations in a retail environment + Experience in customer service role + Experience in a leadership role ... + Identifies any barriers to operational processes or the customer experience and communicates those barriers and...administrative area (eg, Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier… more
- Oracle (Boston, MA)
- …**Required Skills and Education** + BS degree in Business, Supply Chain Management, Operations , or a related field. + Relevant experience or interest in ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
