- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …ensure customer satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational ... ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk… more
- Ophthalmic Consultants of Boston (Quincy, MA)
- …passion for providing outstanding customer service ! We are currently looking for Front Desk Lead for our Quincy office. The schedule is Monday Through Friday ... careers. Can we help you with yours? The Front Desk Lead will be responsible for upholding... the FD staff to optimize staff productivity and service ; resolve workplace problems of team and processes. +… more
- HealthFitness (Cambridge, MA)
- …opportunities. **About the role** Harvard Recreation, proudly managed by HealthFitness, is seeking a ** Lead Front Desk Attendant** to join the team on campus in ... thrives in a dynamic, higher education environment. If you lead by example and are passionate about delivering exceptional... by example and are passionate about delivering exceptional service , we'd love to have you on our team.… more
- State of Massachusetts (Chelsea, MA)
- … and foster positive community outcomes. *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst* to join the End User Support Team. The Service ... Office of Technology Services and Security (EOTSS)* is the lead enterprise technology organization for the Commonwealth of Massachusetts....User Support Contact Center. The primary role of the Service Desk Analyst is to handle the… more
- CAI (Boston, MA)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a ... neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be...May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... timely follow-up of service requests/incidents. The Lead Field Support Technician...staff.** **8. Acts as an escalation point for the Service Desk and Field Support.** **9. Possess… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Field Office Support Lead (End User Service Lead - Field Support Manager) provides senior-level end-user technical support and leadership for CASTLE-NET ... offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as...of experience in field support, end-user services, or help desk + Minimum 2 years of supervisory or team… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …Incident Tracking & SLA Monitoring **Preferred Skills** + Cybersecurity Incident Response + Service Desk Management + Process Improvement & Optimization + Team ... The SOC Incident Response Lead , serving as SOC Lead , is...Manage and coordinate the resolution of IT incidents and service requests from initial detection through closure + Oversee… more
- Beth Israel Lahey Health (Winchester, MA)
- …with patients and families, and serve as a resource to other front desk colleagues. Answers telephone calls promptly while identifying themselves and the practice. ... that schedules remain on time. Everyone across the front desk keeps an eye on the schedule over the...competency upon training completion in the absence of a Lead or Manager.. Responds to colleague questions for optimal… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... mentoring and training for more junior staff. Acts as an escalation point for the Service Desk . 6. Possess an understanding of BILH centric clinical and core… more
- Citizens (Westwood, MA)
- …recurrence. + Collaboration: Work closely with application owners, infrastructure teams, service desk staff, vendors, and business stakeholders to coordinate ... highly organized, decisive, and proactive Major Incident Manager to lead the enterprise response to significant IT incidents. As...IT incidents. As a critical member of our IT Service Management (ITSM) team, you will be responsible for… more
- BJs Wholesale Club (Medford, MA)
- …+ Ensures that knowledgeable service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs as needed. + Maintains an ... and sound decision-making thorough knowledge and utilization of business data. + Lead through change. Model leadership competencies to build credibility and act as… more
- Sunrise Senior Living (Newton, MA)
- …Duties** As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief ... but are not limited to the essential functions listed as follows: **Customer Service ** + Oversee the community entry area for visitors, guests, and residents, extend… more
- Kimpton Hotels & Restaurants (Cambridge, MA)
- …Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message ... service all the while providing outstanding service ...degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of… more
- World Insurance Associates, LLC. (Needham, MA)
- …of a lead servicer, this position consistently provides excellent customer service to external and internal clients to ensure client satisfaction and retention. ... Primary Responsibilities + Supports lead servicer in effectively managing a high-volume book of...and manages workflow to ensure effective, timely, and efficient service delivery. + Works to achieve stated objectives and… more
- Extra Space Storage (Somerville, MA)
- …apply: _Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead , Customer Service Team Lead , Customer Service Manager, ... + **Paid Time Off** accrued throughout the year, increasing with years of service + **Generous 401(k) match with Traditional and/or ROTH choices.** + Affordable… more
- Deloitte (Boston, MA)
- …+ Outstanding verbal/written communication, collaboration, interpersonal, and negotiation skills to lead an environment driven by customer service and teamwork ... pursuit team, supporting Operate pursuits and engagements in the lead QRM role or in a QRM/Operate subject matter...Both functions are described in detail below. + Deal Desk Support, Contracting, and Negotiations + Assist with deal… more
- Extra Space Storage (Saugus, MA)
- …+ **Paid Time Off** accrued throughout the year, increasing with years of service . + **Generous 401(k) match with Traditional and/or ROTH choices.** + Affordable ... Requirements** + Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure… more
- BJs Wholesale Club (Stoughton, MA)
- …+ Ensures that knowledgeable service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs as needed. + Maintains an ... accountable . + Acts with honesty and integrity and lead with the member in mind to address any...needed if certified per DOT requirements. + Provides knowledgeable service to members at the tire desk .… more
- Cognizant (Boston, MA)
- …Database, Middleware, Network, Citrix and VDI, Windows 10, Active Directory, Service Desk , Desktop Engineering, Desktop Support, Messaging and Collaboration, ... Solutions is currently seeking a highly skilled **Cloud & Infrastructure Solution - Service Line Specialist** who will be a part of the Cognizant's Cloud,… more