- ASM Research, An Accenture Federal Services Company (Boston, MA)
- Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service ... satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational leadership for… more
- State of Massachusetts (Chelsea, MA)
- … and foster positive community outcomes. *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst* to join the End User Support Team. The Service ... Office of Technology Services and Security (EOTSS)* is the lead enterprise technology organization for the Commonwealth of Massachusetts....User Support Contact Center. The primary role of the Service Desk Analyst is to handle the… more