- ASM Global (West Conshohocken, PA)
- POSITION: Help Desk Ticket Analyst DEPARTMENT: Information Technology (IT) REPORTS TO: Director, IT Systems and Support FLSA STATUS: Salaried/Exempt ... to perform the essential functions. Education and/or Experience + Background in help desk and ticket management + Working knowledge of ServiceNow +… more
- US Tech Solutions (Philadelphia, PA)
- …on-site. + Minimum 2 years of experience working in single point of contact help desk . + Experience using GroupLink's Everything Helpdesk application. + Strong ... (technical and non-technical). + Strong understanding of the ACD **system** and trouble ticket process. **About US Tech Solutions:** US Tech Solutions is a global… more
- TEKsystems (Malvern, PA)
- …and escalation to vendors when required. 2. Actively manage ServiceDesk ticket queue using department predefined strategy, by ensuring all tickets are ... Sophos VPN, and McAfee EPO Disk Encryption. 4. Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems. 5.… more