- Subaru of America (Camden, NJ)
- …requires flexibility in scheduling. The Quality Coach will partner with a Customer Advocacy Manager for a quarter and then will rotate to the next team; ... standard quality tools and practices to evaluate Customer Advocacy customer interactions fairly...Listening sessions, as well as other Customer Advocacy Department (CAD) meetings where quality … more
- Hackensack Meridian Health (Edison, NJ)
- …the hospital's Office of Patient Experience (OPE) which includes a patient advocacy program, an experience call center, grievance and complaint management processes, ... patient experience surveys, Leapfrog, US News, GPTW, etc.) and national publicly reported quality of care and experience data (ie HCAHPS, MACRA, etc). + Assume other… more
- Hackensack Meridian Health (Edison, NJ)
- …referrals and regulatory analysis. The Experience Advisor serves as a role model, coach , and educator in all matters related to patient rights, service excellence ... within the established standards and policies, including referrals to Quality Assurance and to and from Risk Management. +...to enhance the consumers' experience. + Serves as a coach and resource to all team members on communication… more
- Hackensack Meridian Health (Hackensack, NJ)
- …regulatory analysis. The Multi Site Experience Advisor serves as a role model, coach , and educator in all matters related to patient rights, service excellence and ... within the established standards and policies, including referrals to Quality Assurance and to and from Risk Management. +...to enhance the consumers' experience. + Serves as a coach and resource to all team members on communication… more
- Travelers Insurance Company (Morristown, NJ)
- …to achieve results and identify/resolve issues. + Acts as a mentor and coach to other attorneys and paralegals/staff. + Provides internal and external training, ... within authority level, approve invoices. + Provides in-depth, substantive analysis and quality reporting to insured clients and claim partners in a timely manner.… more
- TD Bank (Mount Laurel, NJ)
- …connect our customers, communities and colleagues through communications, conversations and advocacy that enrich lives, drive business outcomes and enhance our brand ... diverse, heavily matrixed organization with competing priorities and audiences ** Customer Accountabilities:** + Understands key business partners' objectives, direction… more
- Educational Testing Service (Princeton, NJ)
- …including creative and brand, product and lifecycle marketing, and channel and customer acquisition. Across these areas, you must be rigorous in measuring results. ... This individual must be an owner and a "player coach " and be prepared to be a strategic leader...functions and channels + Ensure a high bar of quality and judgment that puts our best foot forward… more