- Liberty Utilities (Gloucester, VA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Datavant (Richmond, VA)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** +...internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights … more
- Elevance Health (Richmond, VA)
- …Elevance Health, we simplify healthcare and improve lives. The **Program Director, VoC ( Voice of Customer ) Insights ** orchestrates our enterprise VoC ... actions with measurable business impact. The **Program Director, VoC ( Voice of Customer ) Insights ** will...Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more
- Coinbase (Richmond, VA)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- Oracle (Richmond, VA)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Concentrix (Richmond, VA)
- …leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice , chat, and messaging channels. This ... infrastructure + **Reporting Team** : Real-time analytics, observability tools, and customer -facing dashboards + **Channel Gateway Team** : Voice processing,… more
- Oracle (Richmond, VA)
- **Job Description** Product Marketing Manager - Oracle Fusion Data Intelligence As a Product Marketing Manager for Oracle's Fusion Data Intelligence, you will be ... generation, and analyst impact. **3. Competitive Intelligence & Market Insights ** + Monitor competitor capabilities, positioning, and messaging to proactively… more
- Pearson (Richmond, VA)
- …Portfolio Management for Math and Physical Science. **Key Responsibilities:** + Serve as the voice of the customer by working with colleagues in North America ... Pearson is seeking an experienced Commercial Portfolio Manager for Statistics in Higher Education Courseware to...customer feedback and market research to gain deep insights into product performance, market trends, and competitor offerings.… more
- Coinbase (Richmond, VA)
- …alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, ... sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support… more
- Capital One (Richmond, VA)
- …intelligent experiences directly to customers and our frontline teams to resolve customer needs quickly, effortlessly, and cheaply. This Manager , Project ... 20+ product managers) and five operations organizations (Branch/Cafe Ambassadors, Bank Voice , Bank Operations, Customer Protection, Enterprise Payments) to… more
- Capital One (Richmond, VA)
- … needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your ... Manager , Product Management - DevX Capital One is a...through a variety of channels to serve as the voice of the customer internally - identifying new… more
- Capital One (Richmond, VA)
- Sr. Process Manager , Lending Platforms (Hybrid) Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential ... optimizing reporting capabilities within the loan originations platform to ensure stakeholders have the insights needed to drive results. And you will do it all in a… more
- Capital One (Richmond, VA)
- … needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your ... Manager , Product Management - DevX Capital One is a...through a variety of channels to serve as the voice of the customer internally - identifying new… more
- Coinbase (Richmond, VA)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- ITW (Richmond, VA)
- …contract/pricing strategy initiatives to deliver sustainable account growth. + Conduct voice -of-the- customer research to uncover new segment opportunities. + ... **Job Description:** As a **Corporate Account Manager (CAM) - Shipbuilding** at ITW Welding, you...Shared Risk, and Simplicity** -while creating measurable impact in customer satisfaction and business results. Your impact will include:… more
- Coinbase (Richmond, VA)
- …science, and business analytics, our team transforms raw data into actionable insights through solid pipelines, scalable data models, and intuitive tools. By ... it's building robust data pipelines or directly solving business problems and delivering insights . As the leader of the analytics engineering team, you're going to:… more
- Oracle (Richmond, VA)
- …marketing, and sales, with a mandate to craft compelling narratives, arm customer -facing teams with unbeatable competitive insights , and accelerate adoption of ... as a trusted advisor to field teams, providing real-time insights on market trends and customer needs....to inform product strategy and roadmap. . Be the " voice of the customer ", synthesizing feedback into… more
- American Express Global Business Travel (Richmond, VA)
- …our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Global Client General Manager is focused on ... creating strategic initiatives and retention of the account. The Global Client Manager 's role is to identify innovative solutions, to have a strong understanding… more
- Vontier (Richmond, VA)
- …in collaboration to drive positive sales/channel engagement and outcomes. + Gathering customer , competitive and market information and providing voice of ... Responsibilities)** At Gasboy - Powered by Vontier, we are customer obsessed. That means we are driven to deliver...are looking for a talented and competitive Commercial Account Manager who thrives a fast-paced sales environment and skilled… more
- Cardinal Health (Richmond, VA)
- …Marketing contributes to Cardinal Health_** Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. ... the product/service and market strategy and life cycle management including customer need identification, market research, product or service offering, pricing,… more