- Christus Health (La Luz, NM)
- …duties. Ability to communicate effectively, both verbally and in writing. Excellent customer service skills required. Attends required meetings and participates ... (PHI). Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance , safety, environmental, and infection control. Adapt… more
- Battelle Memorial Institute (Kirtland AFB, NM)
- …conducting or participating in education programs, and participating in clinical staff quality assurance functions + Develop and promulgate training materials as ... to join our team in support of our government customer , US Special Operations Command. This position will play...outside of regular working hours. + Participate in periodic in- service training for members of the HP staff and/or… more
- Battelle Memorial Institute (Kirtland AFB, NM)
- …records of workload, participating in education programs, and participating in clinical staff quality assurance functions + Participate in peer record reviews as ... to join our team in support of our government customer , US Special Operations Command. This position will play...records are updated as required + Participate in periodic in- service training for members of the HP Staff and… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO ... contact center. You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts. This is a key… more
- Molina Healthcare (NM)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- Salado Isolation Mining Contractors (Carlsbad, NM)
- …held in the following disciplines, facilities, industries, or businesses: + Contractor or quality assurance + Commercial or government nuclear or radiological + ... Deployed CAS Practitioner (Contractor Assurance Analyst/Specialist) (207) Requisition ID **207** - Posted...or proceduralized (eg, medical, environmental, food processing, legal) + Customer service (eg, people interface, product delivery)… more
- Sierra Nevada Company, LLC (Kirtland AFB, NM)
- …as SkillBridge and Hiring Our Heroes to provide fellowship opportunities to service members transitioning to the civilian workforce. These fellowships include up to ... six months of on-the-job industry training for eligible service members. During this time, participants gain valuable work experience in the civilian sector and… more
- CVS Health (Santa Fe, NM)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- Mass Markets (Las Cruces, NM)
- …and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ... this role coach and develop a team of inbound customer service agents and are directly responsible...center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Mesilla, NM)
- …Assurance , Training, IT, and Recruiting + Design and audit quality assurance strategies to ensure top-tier service delivery + Manage hiring, coaching, and ... are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team...+ Monitor and improve call center metrics, productivity, and service quality + Foster a culture of… more
- CVS Health (Roswell, NM)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$20.25 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CenterWell (Santa Fe, NM)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Santa Fe, NM)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Sedgwick (Albuquerque, NM)
- …or university preferred. **Experience** + Minimum of 2 years in claims, auditing, or quality assurance . + At least 1 year of appraisal experience or equivalent ... combination of education and experience. + Experience in customer service or insurance environments preferred. **Skills & Knowledge** + Oral and written… more
- Owens & Minor (Albuquerque, NM)
- …that will enhance patient care. + Participates in the institution's quality assurance /performance improvement initiatives as requested.* Performs timely follow ... THE COMPANY** _Apria Healthcare's mission is to improve the quality of life for our patients at home. We...discharges with Customer Care Center and/or Branch Customer Service Team. + Operates company vehicle… more
- Aaron's Inc (Clovis, NM)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Datavant (Santa Fe, NM)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Salado Isolation Mining Contractors (Carlsbad, NM)
- …held in the following disciplines, facilities, industries, or businesses: + Contractor or quality assurance + Commercial or government nuclear or radiological + ... Highly regulated or proceduralized (eg, medical, environmental, food processing, legal) + Customer service (eg, people interface, product delivery) + Clerical… more
