- Hackensack Meridian Health (Edison, NJ)
- …position will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management (WFM) Staffing & Reporting ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR a current… more
- Google (New York, NY)
- …conducting data analysis using SQL and Python. + Experience with contact center forecasting, workforce management , voice analytics, and performance ... + 5 years of experience in a technical project management or a customer-facing role. + 2 years of...critical user journeys and experience design opportunities. + Oversee contact volume forecasting and accuracy. + Set business requirements… more
- MTA (New York, NY)
- Assistant Manager Customer Contact Center Job ID: 4979 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular ... Department: Customer Contact Center - RR Date Posted: Sep...experience (1 to 2 years), or courses in time management organizational development, etc. + Ability to manage complex… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The **Supervisor, Contact Center ** will be responsible for the daily supervision and coordination ... of the Patient Access Center , a fast-paced centralized contact ...in adherence to their shift schedules. + Collaborates with Workforce Management to optimize staff schedules to… more
- Hackensack Meridian Health (Neptune, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... are met. Evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which...+ Minimum of 1 year of experience in a contact center environment + Minimum of 1… more
- NJM Insurance (Parsippany, NJ)
- …a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center ! Join a best-in-class team that has been certified by JD Power ... Claims Experience - 6 years in a row! Our Contact Center team enjoy: + Salary begins...and administer transactions when necessary + Demonstrate effective time management to achieve performance goals/targets + Provide procedurally accurate,… more
- City of New York (New York, NY)
- …neighborhoods across the five boroughs. Job Description The Division of Citywide Workforce Opportunity (CWO) of the NYC Department of Small Business Services (SBS) ... (WF1) career centers, operated in all five boroughs by workforce development providers under contract with SBS, that provide...operations of ESBE; mentor SBS staff as well as center -based staff employed by contracted providers; ensure that annual… more
- New York State Civil Service (Old Westbury, NY)
- …and growth in continuing education and corporate training.Comprehensive understanding of workforce development best practices, talent management strategies, and ... NY HELP No Agency SUNY Old Westbury Title Director of Workforce Development Occupational Category Other Professional Careers Salary Grade 04 Bargaining Unit PSNU -… more
- Metro One Loss Prevention Services Group (Union, NJ)
- …service levels. + Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact ... level risk assessments and provide mitigation strategies to program management . The Workforce Administrator will be responsible...PREFERRED QUALIFICATIONS + 1+ years of experience in a contact center environment preferred. + Lean training… more
- CUNY (Brooklyn, NY)
- Director of Continuing Education and Workforce Development (HEO) **POSITION DETAILS** New York City College of Technology (City Tech) of the City University of New ... baccalaureate degrees, invites applications for the Director of Continuing Education and Workforce Development. New York City College of Technology is committed to… more
- New York State Civil Service (Dix Hills, NY)
- …Psychiatric Center 1 - Administration, M-4, Sagamore Children's Psychiatric Center , P25470 Occupational Category Administrative or General Management Salary ... No Telecommuting allowed? No County New York Street Address Sagamore Children's Psychiatric Center 197 Half Hollow Road City Dix Hills State NY Zip Code 11746… more
- Synchrony (New York, NY)
- …experience developing, managing and updating dashboards + Knowledge of workforce management software, contact center industry, and credit card / ... We are seeking a detail-oriented and analytical forecasting analyst to join our Workforce management team. The ideal candidate will be responsible for developing… more
- Meta (New York, NY)
- …engaged and experienced team player for a lead role to join our Data Center Design, Engineering and Construction (DEC) organization. As a Contract Manager, you will ... include contract development, contract administration, collaboration with Legal, Finance, Construction Management and Project Controls. They will also work to find… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...This role involves strategic planning, policy development, and operational management across several HR functions, including employee relations, benefits,… more
- CAMBA (Brooklyn, NY)
- …the challenges faced by nearly 1.7 million New Yorkers today. The CAMBA Education Center is a state-certified High School Equivalency test preparation site but not a ... GED testing center . Other students in our ABE/HSE preparation classes are...provide our students with the type of educational, case management , career counseling, and technical services that can help… more
- Elevance Health (New York, NY)
- …**Call Center ** **Pharmacy Consultant** is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and ... **Pharmacy Consultant** **CarelonRx - Call Center ** **Location:** This position will work a hybrid...appropriate. + Assesses member compliance with plan through direct contact with members and their physicians. + Determines potential… more
- Brennan Center for Justice (New York, NY)
- …from organizational management + Comfort with taking initiative The Brennan Center is committed to advancing Diversity, Equity, and Inclusion in the workplace. ... and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...staff, other vendors) when necessary. + Liaises with building management and security to address office needs. + Supports… more
- CAMBA (Brooklyn, NY)
- …(HRA) educational site. HRA allows clients to join our classes, and the center 's Case Managers report their attendance on a regular basis. Each year, about ... to take the test by the Supervisor of Student Affairs. The CAMBA Education Center is a state-certified High School Equivalency test preparation site but not a TASC… more
- CAMBA (Brooklyn, NY)
- …transition into to permanent and/or supported housing. CAMBA's Flagstone Family Center provides comprehensive case management services to 158 families ... 6 single adult shelters and 6 family shelters and one drop in center . Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.… more