- Google (New York, NY)
- …conducting data analysis using SQL and Python. + Experience with contact center forecasting, workforce management , voice analytics, and performance ... + 5 years of experience in a technical project management or a customer-facing role. + 2 years of...critical user journeys and experience design opportunities. + Oversee contact volume forecasting and accuracy. + Set business requirements… more
- Kyndryl (New York, NY)
- …Connect Contact Centers. + Comprehensive understanding of Amazon Connect workforce management and performance metrics. + Experience with both on-premises ... seeking a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our...ServiceNow ITSM, including incident, problem, change, and service request management . + Experience with ServiceNow CMDB and asset … more
- Hackensack Meridian Health (Neptune, NJ)
- …transform healthcare and serve as a leader of positive change. The **Supervisor, Contact Center ** will be responsible for the daily supervision and coordination ... of the Patient Access Center , a fast-paced centralized contact ...in adherence to their shift schedules. + Collaborates with Workforce Management to optimize staff schedules to… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …degree + Expert knowledge of call center technology, including call routing, workforce management , and call center telephony required. + 5+ years ... corrective action plans. + Acts as the point of contact for communication with the local call center...Center Operations. + Responsible for ensuring all staffing workforce plans are in place for the leadership team… more
- Metro One Loss Prevention Services Group (Union, NJ)
- …service levels. + Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact ... level risk assessments and provide mitigation strategies to program management . The Workforce Administrator will be responsible...PREFERRED QUALIFICATIONS + 1+ years of experience in a contact center environment preferred. + Lean training… more
- Goddard Riverside (New York, NY)
- …Zoom, etc) General knowledge: + Basic understanding of youth development, social media management + Sufficient knowledge of the Isaacs Center and Goddard ... Program Specialist (Education and Workforce ) Job Details Job Location Stanley M. Isaacs-...PM Description Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center ) is a non-profit, multi-service… more
- Sprinklr (New York, NY)
- …communication skill + Contact center operations + Contact center network, ACD/IVR, dialer, workforce management , software, or other solution ... customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to...+ Very demanding and in need of IT and Contact Center Tech tenure as a must… more
- New York State Civil Service (Orangeburg, NY)
- …Director, Psychiatric Center 2 - Administration, M-6, Rockland Psychiatric Center , P25134 Occupational Category Administrative or General Management Salary ... allowed? No Telecommuting allowed? No County Rockland Street Address Rockland Psychiatric Center 140 Old Orangeburg Road City Orangeburg State NY Zip Code 10962… more
- City of New York (New York, NY)
- …Administrative Director of Social Services, Administrative Community Relations Specialist. The Center for Health Equity & Community Wellness (CHECW) seeks to ... and leadership in programming and planning for the Brownsville Neighborhood Health Action Center and the Bushwick Health Centers, which serve these North and Central… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...This role involves strategic planning, policy development, and operational management across several HR functions, including employee relations, benefits,… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...editing, video production, visual asset curation, vendor relations, asset management , cross-functional collaboration, photoshoot production, and handles multimedia invoices.… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...of best practices for short-form videos. + Provide daily management of Instagram and TikTok accounts, including posting, monitoring… more
- Brennan Center for Justice (New York, NY)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...annually. They will play a central role in the management of a growing major gifts portfolio, strengthening operational… more
- Danaher Corporation (Jersey City, NJ)
- …in person and virtually. + Lead, plan, and organize all New Jersey Vision Center facility and equipment needs. This includes management of outside vendors. This ... the world's biggest health challenges. The Lab Solutions Demo Center (aka Vision Center ) Manager for Beckman...and differences, both visible and not, found in our workforce , workplace and throughout the markets we serve. Our… more
- CUNY (Bronx, NY)
- Bronx Equal Opportunity Center -Provisional EOC Office Assistant 1 **GENERAL DUTIES** - Performs clerical and daily office operations within various academic and ... of a diverse University environment within an Educational Opportunity Center (EOC). - Provides quality services in a respectful,...title spend a lot of time making or maintaining contact with others face-to-face, via telephone, and through written… more
- CAMBA (Brooklyn, NY)
- …the challenges faced by nearly 1.7 million New Yorkers today. The CAMBA Education Center (CEC) offers ESOL classes primarily to individuals who are at least 16 years ... general, we provide our English learners with the type of educational, case management , career counseling, and technical services that can help them realize their… more
- CAMBA (Brooklyn, NY)
- …transition into to permanent and/or supported housing. CAMBA's Flagstone Family Center provides comprehensive case management services to 158 families ... 6 single adult shelters and 6 family shelters and one drop in center . Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.… more
- CAMBA (Brooklyn, NY)
- …transition into to permanent and/or supported housing. CAMBA's Flagstone Family Center provides comprehensive case management services to 160 families ... 6 single adult shelters and 6 family shelters and one drop in center . Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.… more
- Mercy University (Dobbs Ferry, NY)
- Learning Peer Tutors, Center for Academic Excellence Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4394690) Apply Learning Peer Tutors, ... Center for Academic Excellence Salary $16.00 Hourly Location Dobbs...study and note-taking strategies, help their peers develop time management skills, and foster confidence and self-reliance. They encourage… more
- Mercy University (Dobbs Ferry, NY)
- Learning Center Peer Tutor, Nursing Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4395087) Apply Learning Center Peer Tutor, Nursing Salary ... such as study and note-taking strategies, help their peers develop time management skills, and foster confidence and self-reliance. May conduct and lead group… more