- MetLife (Bridgewater, NJ)
- …plan for all GCSO call centers, across four key functions (Forecasting, Scheduling, Real -Time Management , Vendor WFM Support) * Delivers accurate ... generation and maintenance, for call center teams * Oversees real -time, intraday service level management via workload...Works closely with call center vendor partners, providing similar WFM support that we provide to our GCSO call… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …+ Bachelor's degree + Expert knowledge of call center technology, including call routing, workforce management , and call center telephony required. + 5+ years of ... + 2+ years of business experience as a manager/supervisor. + Experience with Workforce WFM technology platforms, processes and systems, and tools is required… more
- SMBC (White Plains, NY)
- …IT organization. **Role Objectives** * Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and ... Business Management , and will be responsible for aligning IT Workforce Management with ITIL (Information Technology Infrastructure Library) practices,… more
- DISH Network (Roseland, NJ)
- …and time-critical environment + Have the drive to learn and master DISH's workforce management ( WFM ) and customer relationship management ... purchase program, and tuition reimbursement **Primarily responsible for:** + Communicating in real time with In-Home Service Professionals about any issues and the… more