- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- RiseBoro Homecare Inc. (Brooklyn, NY)
- …ie, M11A form, M11V form, etc. . Assist the Intake Supervisor in the areas of customer service , quality assurance , generating client outcome reports, and ... homecare, healthcare, and/or human services . Excellent interpersonal and customer service skills . Excellent oral and...follow up processes, and use independent judgment to produce quality work on time . Excellent organizational skills with… more
- M&T Bank (Williamsville, NY)
- …should work with leaders to raise the bar on quality and help increase quality resolutions in service to customer and managing risk. You'll collaborate ... and ensuring compliance at every level? As the Senior Quality Assurance Manager, you will lead a..., mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality … more
- CME Associates, Inc. (Elmira, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- City of New York (New York, NY)
- …but in service of them all. It's an opportunity to provide impactful support and quality customer service and help protect the future of New York City ... on average, nearly $1.5 billion in goods and services for City agencies annually. Quality Assurance (QA) comprises five Quality Assurance units:… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- New York State Civil Service (Albany, NY)
- …Yes Agency Information Technology Services, Office of Title Technology Analyst 2 ( Quality Assurance ) - SP11 Occupational Category IT Engineering, Sciences Salary ... the direction of the Information Technology Architect 2, the Technology Analyst 2 ( Quality Assurance ) will be responsible for testing, analyzing, and ensuring… more
- The Fedcap Group (New York, NY)
- Job Description Position Summary: The Director of Quality Assurance & Training ensures appropriate and effective monitoring of existing procedures of program ... and maintain an annual report that provides a thorough description of Fedcap's Quality Assurance activities with an established Quality Improvement Plan… more
- Mastercard (New York, NY)
- …areas for service improvement and drive initiatives to enhance reliability and customer satisfaction. * Maintain quality assurance standards for network ... **Title and Summary** Vice President, Enterprise Operations - Network Service Assurance Who is Mastercard? Mastercard is...* Act as a central point of contact for service quality -related escalations. * Coordinate with product… more
- City of New York (New York, NY)
- …operations' needs in a manner consistent with BEDC's core values of safety, schedule, quality , and customer service . IHD supports projects from the business ... priority for the Agency. IHD's Engineering Services includes the Quality Assurance , Laboratory Services, Specifications/Standard Operating Procedures,… more
- Bassett Healthcare (Cooperstown, NY)
- …+ Current NYS Driver's License, required Skills: + Communication + Customer Service + Teaching + Quality Assurance + Build Relationships + ... we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do The ROPS Finance Coordinator is primarily… more
- Tiffany & Co. (Queens, NY)
- The Quality Assurance Inspector is responsible for performing inspections of client owned serviced merchandise that includes jewelry, silver goods, holloware, ... Gemology degree or completion of GIA courses + Previous Quality Assurance experience + Previous microscope experience...work overtime when as needed, including possible weekends + Customer Service orientation + Meticulous attention to… more
- ASM Global (Buffalo, NY)
- …build and provide a tailored retail experience. THE ROLE The Inspector/ Quality Assurance role is responsible for ensuring the customer end product meets ... customized, customer -centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs,… more
- Gas Field Specialists (Horseheads, NY)
- … Control (QC) product inspections, Quality Acceptance tests of product and Quality Assurance (QA) process audits. * Assists with the sustainment and full ... Gas Field Specialists, Inc. is an independent gas service company with offices located in New York...with offices located in New York and Pennsylvania. Exemplary customer relationships drive our growth and prosperity. GFS is… more
- Kelly Services (Ballston Spa, NY)
- **Job Title:** Quality Assurance Coordinator **Schedule:** Wed-Sat or Thu-Sat 7:00am-7:00pm (Wednesday's rotate) **Location:** Ballston Spa, NY **Role Summary** ... identify trends, and drive corrective actions to meet key service and quality objectives for both the...management and customers. + **Issue Investigation** - Systematically research customer complaints, quality incidents, and alerts using… more
- Price Chopper (Schenectady, NY)
- …Science, Microbiology, or related field; or equivalent experience. * 3+ years of quality assurance or sanitation leadership in food manufacturing, commissary, or ... **Pay Range:** $64,221.00- $100,449.00 **SUMMARY** The Quality Control and Sanitation Supervisor is responsible for overseeing daily quality control and… more
- Molina Healthcare (Buffalo, NY)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- The Salvation Army (Queens County, NY)
- …member of Incident Review Committee. + Assist the QA /training Coordinator on the quality assurance program and audit procedure for the DDS network. + Assist ... with providing and scheduling special trainings to increase the quality of care at each of the several ICF,...interpersonal skills. + People skills with experience working in customer service . + Has respect and consideration… more
- The Salvation Army (Queens County, NY)
- …given by OPWDD. + Chairing and Coordinating the Incident Review Committee. + Devise a quality assurance program and audit procedure for the DDS network. + Devise ... & interpersonal skills. + Good people skills and experience working in customer service . + Has respect and consideration for the resident being served. +… more
- Amazon (New York, NY)
- …As a Sr. Technical Program Manager in AWS Compliance & Security Assurance , you'll lead strategic efforts in building innovative solutions for addressing responsible ... customers. Candidates are expected to have a track record of delivering high- quality results in a fast-moving environment. We need someone who's comfortable building… more