- Palo Alto Networks (New York, NY)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- MongoDB (New York, NY)
- …to East Coast Hours (9am to 5pm EST). If you're passionate about being an Escalation Engineer working with our largest enterprise customers and are open to ... MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine… more
- Wells Fargo (New York, NY)
- …than 70 million global customers. Wells Fargo Bank NA seeks a **Senior Software Engineer ** in New York, NY. **Job Role and Responsibility:** Wells Fargo Bank, NA, is ... seeking a Senior Software Engineer to join the WIMT Platform Services team. As...and achieve goals. Lead projects and act as an escalation point, provide guidance and direction to less experienced… more
- CUNY (New York, NY)
- Senior Network Services Engineer (IT Infrastructure Engineer 3) - Provisional **GENERAL DUTIES** This position encompasses professional and responsible highly ... decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for… more
- Meta (Albany, NY)
- **Summary:** Meta is seeking a Connectivity Engineer to join the Design Engineering and Construction (DEC) team. Our data centers are the foundation upon which our ... and other information stored on Meta 's server banks.The DEC Connectivity Engineer will provide site level support to ensure DEC telecommunication projects are… more
- Capital One (Albany, NY)
- Senior Associate, L2 Support Engineer (Databolt) - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that ... same needs going forward. As an Senior Associate, Support Engineer , you will be a cornerstone of the Databolt...and problem management. You will serve as a specialized escalation point, taking ownership of complex customer issues that… more
- GE HealthCare (Rochester, NY)
- …difference builds a healthier world. Role Summary/Purpose: The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more ... modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification...complexity + Lead communications with customers and serve as escalation point for customer related concerns, including installations +… more
- Mastercard (Harrison, NY)
- …and governments realize their greatest potential._ **Title and Summary** Lead Cloud Operations Engineer Overview This is a Lead Cloud Operations Engineer role ( ... Observability and other tasks Role: The L3 Cloud Operations Engineer role has to fulfil below major objectives *...defect management * Problem Manangement * Change Management * Escalation and Communication * Cost Management * Service Desk… more
- Fujifilm (Albany, NY)
- **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER -MI provides remote technical, applications and system support for HCUS customers and supported business ... supervision and is comfortable making decisions to resolve customer issues. + This engineer will take ownership of situations in the absence of management + This… more
- Wells Fargo (New York, NY)
- …than 70 million global customers. Wells Fargo Bank NA seeks a **Senior Software Engineer ** in New York, NY. **Job Role and Responsibility: ** Wells Fargo Bank, NA, ... is seeking a Senior Software Engineer to join the WIMT Platform Services team. As...and achieve goals. Lead projects and act as an escalation point, provide guidance and direction to less experienced… more
- Wells Fargo (New York, NY)
- …million global customers. Wells Fargo Bank NA seeks a **Lead Specialty Software Engineer ** in New York , NY. **Job Role and Responsibility:** Lead complex ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Oracle (Albany, NY)
- **Job Description** **Senior Network Development Engineer ** **MUST BE A US CITIZEN** Act as the primary incident responder for network events, ensuring immediate ... US government customer environments, ensuring quick detection, thorough investigation, escalation , and resolution. + Perform continuous monitoring and proactive… more
- Meta (Albany, NY)
- …our team members and vendor field workforces. **Required Skills:** Network Engineer , Operations and Support Responsibilities: 1. Incident Response: Drive work ... of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in the global team's Tier 3 and 4 on-call… more
- Excellus BlueCross BlueShield (Albany, NY)
- …you, we encourage you to apply! Job Description: Summary: The IT Cloud Engineer - Security provides the vision, strategy, functionality, and technology solutions for ... and evolving mitigation approaches and techniques. * Acts as a high-level escalation tier for operational support in assigned technical areas. * Conducts… more
- MUFG (New York, NY)
- …recruitment team will provide more details. **Job Summary:** The Microsoft Teams Calling Engineer , VP will be responsible for the engineering and support of the MUFG ... high energy environment, and the ability to work with escalation points while managing various vendors. In addition, this...This role is ideal for a highly skilled senior engineer enthusiastic about partnering with peers to deliver exceptional… more
- Oracle (Albany, NY)
- …primary and secondary. + Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. + Join major ... to resolve network issues that impact Oracle customers/services + Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks,… more
- Oracle (Albany, NY)
- …Operations - Fault handling on incident tickets. provide break-fix support and escalation for event remediation, including leading root cause analysis (RCA) efforts ... coordinate with SMEs, and provide RCA document - Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, collaborating… more
- Oracle (Albany, NY)
- …properly supported by monitoring and automation systems. Serves as specialized escalation point for network events and provides technical expertise for large-scale ... related engineering field (or equivalent) with 5+ years Network Engineer experience or Masters with 5+ years Network ...Engineer experience or Masters with 5+ years Network Engineer experience . Experience working in a large ISP… more
- Ryder System (Albany, NY)
- …+ RFP and New Business Support:* Lead minor RFP project and support lead engineer on major RFP projects by leading automation selection and validation on new ... solution design* Support build of presentation with Lead Automation Solutions Engineer + SOW (Scope of Work) Contractual Validation:*Support automation project lead… more
- Ryder System (Albany, NY)
- …._ **Job Description** : **General Summary** The Senior Directory Services Engineer is responsible for the design, engineering, and operational leadership of ... modernization of legacy environments, and decommissioning of outdated infrastructure. The senior engineer acts as a subject matter expert and technical leader within… more