- VNS Health (Manhattan, NY)
- OverviewThis fully remote position supports the contact center and provides efficient and courteous consumer service via various contact center ... changes through ongoing training and educational resources. + Operates within contact center standards and metrics, fostering a collaborative culture… more
- VNS Health (Manhattan, NY)
- OverviewProvides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to ... updates through on-going training, coaching and educational materials.* Adheres to general contact center standards and metrics (eg, call handling parameters).*… more
- Capgemini (New York, NY)
- …for a **seasoned Enterprise Architect** to lead the design and implementation of a ** Contact Center Agent Assist platform** using **AWS Full Stack** ... agent performance, enhance business communications, and integrate seamlessly with contact center systems. The goal is to improve ** agent efficiency** and… more
- Amazon (New York, NY)
- …into a better-rounded professional. This team is building the Amazon Q in Connect contact center agent experience, enabling agents to use LLM technology ... exciting AWS services? Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal… more
- Capgemini (New York, NY)
- …Architecture for large Contact Centers that includes CcaaS Platform capabilities, Agent Desktop capabilities, Contact Center Analytics, Work Force ... Contact Center Transformation Lead Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while ... channels by providing superior customer service. The FPA Access Center which is centralized contact /call center...various doctors' offices in our health system. The Lead Agent for the Access Center is a… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Patient Transfer Center Agent coordinates and facilitates the provision of hospital services of affiliated practices and institutions and ... and Mount Sinai Health System departments. The Patient Transfer Center Agent works at Mount Sinais state-of-the...Sinai Hospital **Responsibilities** + Serves as the point of contact for referrals and obtains necessary information to initiate… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...certificates in person, online or via mail. The Call Agent will also guide customers on how to check… more
- Black & Veatch (Paramus, NJ)
- **Commissioning Agent ** Date: Oct 30, 2024 Location: US Company:..._are_ Black & Veatch. We put them at the center of everything we do and empower them to ... laws and regulations. **Certifications** Professional Engineer License preferred Commissioning Agent , certified by a national recognized commissioning organization. Acceptable… more
- Anywhere Real Estate (New York, NY)
- ** Agent Recruiter** **Real Life. Real Connections.** **What you'll do:** You're a talent scout, energetically searching the real estate landscape to connect with ... time zone **Who you are:** Phone friendly, enthusiastically reaching out to contact prospective agents throughout the day, getting their attention and igniting their… more
- Kelly Services (New York, NY)
- …opportunity. **This is not a remote position. This is on location at the Passport Center in NYC. **Requirements:** + High School Diploma or GED + Minimum 1 Year of ... Administrative or Call Center Experience: Previous experience in a fast-paced administrative or...or know someone who would be interested and qualified, contact Bonnie Garrett by sending a Word formatted resume… more
- Hackensack Meridian Health (Edison, NJ)
- …offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management (WFM) Staffing & Reporting Analyst** at **Hackensack ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center .Workforce Management Analyst position OR a current active… more
- RWJBarnabas Health (Somerset, NJ)
- …Microsoft applications, hospital EMR and bed placement software + Able to meet the agent productivity standards as set by Transfer Center Leadership Preferred: + ... PD Transfer Center SpecialistReq #:0000168733 Category:Emergency Tech/EMT Status:Per Diem Shift:Night...Nights Essential Functions: + Serves as the point of contact for referrals and obtains necessary information to initiate… more
- Daiichi Sankyo Inc. (Basking Ridge, NJ)
- …centered around rare diseases and immune disorders. **Summary** The Oncology Early Development Center (OEDC) Program Lead, who directly reports to the Head of the ... critical in transforming Daiichi Sankyo (DS) Oncology Early Development Center (OEDC) so as to be regarded as one...to OLT submission. This position acts as a "change agent " within DS to ensure compliance and alignment with… more
- Hackensack Meridian Health (Edison, NJ)
- …related field or equivalent work experience. + Minimum of 1 year of experience in a contact center environment + Minimum of 1 year of experience in a Workforce ... level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of...this position also serves as the central point of contact for supervisors and senior management as related to… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …Business-to-Consumer (B2C). The Quality Assurance (QA) Specialist plays a key role within the contact center organization to monitor and assess contact ... programs driven by leadership and the organization. **Responsibilities** Call Center Operations: . Monitor contact center...processes and techniques. . Desire to be a change agent and ability to be agile and work in… more
- Anywhere Real Estate (New York, NY)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...and third parties. + Serve as all deal stakeholder's point-of- contact for agents and their clients through closing, which… more
- Wells Fargo (Iselin, NJ)
- …the Enterprise Application & Cloud Transformation team to realize a world class, next-gen Contact Center as a Service (CCaaS) solution for the firm, creating an ... innovative and efficient customer and agent experience. **In this role, you will:** + Lead...experience, training, military experience, education + 5+ years of Contact Center industry experience with design, development,… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …in a leadership/resolution type role. + Experience working in a customer contact center environment. + Experience working under pressure to meet ... areas of weakness + Comprehensive understanding of the first-level agent 's role to ensure that all processes and systems...email and assist when needed. + Support customer service agent time management in Ceridian + Monitor and assess… more
- Wells Fargo (Iselin, NJ)
- …Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams ... work experience, training, military experience, education + 4+ years of Contact Center industry experience with design, development, testing, integration… more