- The Hartford (Hartford, CT)
- …CX insights for Claims, including the ownership and the management of appropriate voice of customer ( VoC ) platforms. The Director of CX cultivates ... team as we help shape the future. Director, Claims Customer Experience and Voice of Customer...Ability to draw insights, conclusions and proposals based on data and process analysis to translate VoC … more
- The Hartford (Hartford, CT)
- …Mapping: Familiarity with creating and maintaining customer journey maps. + Knowledge of VoC Programs: Experience with Voice of the Customer programs and ... products: Work with the data engineering teams to build comprehensive customer data domains and products to enable 360-degree view on customer … more
- The Hartford (Hartford, CT)
- …of Generative and Agentic AI capabilities to transform business processes and services. + Puts Voice of Customer ( VOC ) and Voice of the Employee ... activities relative to leveraging Generative and Agentic AI, Predictive Analytics, Data Science, and Machine Learning. Key accountabilities of the position are… more