- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... + High school diploma and three years of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience.… more
- Georgia Systems Operations (Tucker, GA)
- …above. + Analyst IV: 10+ years of ITSM experience including service desk management, asset management, configuration management, patch management, and/or ... Information Technology, Business Administration, or related field. Experience: + Analyst II : + 5 years of ITIL...5 years of ITIL process and ITSM experience including service desk management, asset management, configuration management,… more
- Radiant Digital (Alpharetta, GA)
- …* They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's. * Perform root ... desktops, laptops, mobile devices and videoconferencing equipment. * Provide exceptional customer service in person, via phone and email as necessary. * Resolve help… more