- MSC Industrial Supply Co. (Davidson, NC)
- …via Automation and AI) **BRIEF POSITION SUMMARY** : The Customer Experience Process and Automation Lead will support the planning, execution and ... prioritize initiatives, set timelines, budgets and KPIs aligned with CX & productivity goals. + - Lead ...automation strategies using tools such as RPA (Robotic Process Automation ), AI-powered chatbots, and workflow … more
- Coinbase (Charlotte, NC)
- …needs with protecting the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning ... roles, with direct hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and XFN stakeholders. *… more
- Coinbase (Charlotte, NC)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Programs team drives strategy, planning, and execution for the Global ... Coinbase One, to evolve Priority Support into a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- Coinbase (Charlotte, NC)
- …* Build a secure and scalable architecture to allow the onboarding of multiple CX automation vendors and their orchestration (among vendors and internal, custom ... fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for… more
- Coinbase (Charlotte, NC)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and ... Data Science is an integral component of Coinbase's product and decision making process : we work in partnership with Product, Engineering and Design to influence the… more
- Verint Systems, Inc. (Raleigh, NC)
- …customers & partners. . **Principal Duties and Essential Responsibilities:** + Operate as the lead technical SME selling CX automation solutions to C-suite ... ( CX ) and increase workforce productivity by delivering CX Automation . We hire innovators with the...in articulating, differentiating, and positioning Verint DaVinci AI. + Lead Product, Sales, Solutions, and Services team to ensure… more
- Coinbase (Charlotte, NC)
- …and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. * Develop ... is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for… more
- Verint Systems, Inc. (Raleigh, NC)
- …elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation . We hire innovators with the passion, creativity, and drive ... alignment with PMO standards, change management, and operational excellence. + Drive automation through Robotic Process Automation (RPA) and identify… more
- IBM (Charlotte, NC)
- …**Your role and responsibilities** * Oracle Cloud Implementation & Optimization: Lead the deployment, integration, and optimization of Oracle Cloud solutions (eg, ... Oracle ERP, Oracle CX , Oracle SCM) for CPG clients, ensuring alignment with...the unique needs of CPG companies, including advanced analytics, automation , and customer insights. * Cross-Functional Collaboration: Work closely… more
- Biomat USA, Inc. (Research Triangle Park, NC)
- …matrices, and "use cases to resolve," ensuring standard handling and auditability. + Lead CX design initiatives in coordination with MKT: map donor journeys, ... for scale and change: prepare the channel for seasonal peaks and geographic expansion; lead change management for technology and process evolutions + Lead … more
- Oracle (Raleigh, NC)
- …specifications for CX - Sales Cloud and Subscription + Sales Force Automation + Lead Management + Opportunity Management + Account and Contact Management ... and support with minimum 5 years' experience with Oracle CX Cloud products (CPQ, Marketing Cloud, Field Service Cloud,...people with disabilities at all stages of the employment process . If you require accessibility assistance or accommodation for… more
- Oracle (Raleigh, NC)
- …Agentic apps within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance ... service request automation , knowledge management, agents that handle real-time digital customer...Contact Center as a Service (CCaaS) platforms. You will lead a high-performing product team, collaborating closely with Engineering,… more
- Oracle (Raleigh, NC)
- …processes and tools + Standardize Industry Architect delivery and engagement process , procedures, communications, reporting, automation across the Industry ... offerings for Oracle's customers within Oracle ERP, EPM, SCM, CX or HCM product suites. Collaborate and gain support...suites. Collaborate and gain support from the Industry & Process leaders on the offering. + Work with the… more
- ISC2 (Raleigh, NC)
- …analytics, CDP activation, personalization, segmentation, AI/LLM enablement, marketing automation , reporting, and secure data use across the customer/member ... for classification, access, retention, lineage, and lifecycle management. + Lead or co- lead governance forums to drive...Enablement for Analytics, CDP & Personalization** + Partner with CX , Marketing, Product, and Technology teams to enable: +… more
- Verint Systems, Inc. (Raleigh, NC)
- …elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation . We hire innovators with the passion, creativity, and drive ... pricing strategy, administration, compliance, communications, implementation and evaluation. + Lead annual renewal and open enrollment processes, including obtaining… more
- Verint Systems, Inc. (Raleigh, NC)
- …elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation . We hire innovators with the passion, creativity, and drive ... through territory management, target account prospecting, and profiling. + Responsible to lead all regularly scheduled calls and assign tasks with accountability to… more
- Oracle (Raleigh, NC)
- …flow, scalability, and enterprise-grade fault tolerance. **Performance Optimization** + Lead continuous performance tuning and optimization efforts for data plane ... Teams** + Partner with networking, storage, SaaS applications (Fusion, ERP, HCM, CX ), and database teams. + Propose technical solutions that bridge infrastructure… more
- St. George Tanaq Corporation (Raleigh, NC)
- …of the Chief Information Officer (HUD OCIO). The Senior Software Developer will lead design and delivery of enterprise software for HUD ADPS, providing technical ... position. Candidates must reside in the United States. **Responsibilities** + Lead end-to-end solution design, coding, code reviews, and integration for enterprise… more
- Coinbase (Charlotte, NC)
- …and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and ... pain points, empowering our global user base via self-service and automation , and optimizing customer support interactions to create an effortless experience.… more
- ENFRA (Charlotte, NC)
- …project outcomes for retro-commissioning (RCx) and relevant new construction commissioning ( Cx ) scopes with a solutions based approach and mind set. Additionally, ... assigned tasks and deliverables in a timely manner. + Lead site surveys, documentation review, and due diligence activities...of new construction scope as part of the commissioning process . + Actively utilize the CxAlloy software to document… more