- Evolent (Little Rock, AR)
- …and resolve technical issues, ensuring minimal disruption to contact center operations. + **Service Requests & Incident Management :** Efficiently handle ... Incident Management processes. + **Performance & Optimization:** Partner with contact center operations to analyze business requirements and recommend… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off … more
- Bank OZK (Little Rock, AR)
- …and in writing. + Ability to autonomously troubleshoot complex telephone and contact center problems. + Ability to demonstrate effective customer service ... required. + 2+ years of direct technical, work experience with focus on various Contact Center technologies and solutions, such as Cisco call manager, IVR, Auto… more
- Concentrix (Little Rock, AR)
- …Support Engineer will provide support for CCaaS services to Concentrix CCaaS (Cloud Contact Center ) clients in a managed services environment. Experience in ... contact center services support is required, along...telecommunications, and skill-based routing. + Experience with agent scripting, workforce , and quality management . + **Operational KPIs… more
- Entergy (Little Rock, AR)
- …Entity:** Entergy Services, Inc.-ESI (OLD) **Job Summary/Purpose:** The Consolidated Security Operations Center Analyst II will report to the Supervisor of CSOC and ... of the various threats and risks related to utility workforce , energy providers and/or NERC/CIP. + Monitor and participate...on security incidents, trends, and metrics to stakeholders and management . + Available to travel up to 25% **MINIMUM… more
- Evolent (Little Rock, AR)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Little Rock, AR)
- …+ Experience working in a Customer Success/Engagement environment, preferably software or contact center + Demonstrated ability to work independently and adapt ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- General Motors (Little Rock, AR)
- …the Learning Program Manager will serve as the Single Point of Contact between the business learning advocates/leaders and the central learning and development ... leaders to understand organizational goals and challenges. + Assess the current workforce to determine where performance improvements are necessary based on those… more
- Emerson (Little Rock, AR)
- …understanding of the industry, a consistent track record of successful account management , and the ability to drive business growth through strategic partnerships. ... and partner to our customers success. **Responsibilities:** **Customer Relationship Management :** + Cultivate and maintain positive relationships with key… more
- Ensono (Little Rock, AR)
- …platform that isflexiblein supporting mission criticalapplicationsand datawhich is at the center of our customer'shybrid IT ecosystem. The position requires ... management of the complete product experience, leading all aspects...development,consumption billing,and commercialization. + Be a key point of contact for sales and solution architects for modern cloud-connected… more
- US Bank (Little Rock, AR)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... Development Consultant develops new business by identifying prospects and initiating contact for new healthcare payments business. Conducts onsite, telephone or… more
- Emerson (Little Rock, AR)
- **Objective of Role** At NI Emerson, Product Management is a critical technical and business leadership function! Product Managers explore and identify market and ... products, you will own the strategic direction and lifecycle management of a diverse portfolio of DC hardware instrumentation,...We recognize for our organization to support a diverse workforce , we must focus on employee wellbeing. We know… more
- General Motors (Little Rock, AR)
- …In this role, you will be responsible for driving the design, product management and enablement of data and analytics products including Visier implementation and ... and be part of a great team that puts innovation and curiosity at the center of everything we do. **Responsibilities** : + Act as a product owner for designated… more
- Verint Systems, Inc. (Little Rock, AR)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, WEM solutions, competitive analysis, and pricing strategy. ... to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators...in the market. + Work with our go-to-market, product management , and sales teams to evolve and develop our… more
- Verint Systems, Inc. (Little Rock, AR)
- …search, OFAC and a Social Security verification **Preferred Requirements:** + Contact Center and/or Unified Communications experience + Experience managing ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion,… more
- Emerson (Little Rock, AR)
- …existing offering and build strategy to sell both top down from senior management and bottom up through the facility managers Establish and maintain strong ... supervision **Our Offer To You:** We recognize for our organization to support a diverse workforce , we must focus on employee wellbeing. We know that to do your best… more
- US Bank (Little Rock, AR)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... skills - Excellent verbal and written communication skills - Strong management and leadership skills - Demonstrated new business development and relationship… more
- Emerson (Little Rock, AR)
- …growth in line with BU expectations. + Apply problem solving and project management skills to make progress in exceeding customer objectives. + Drive personal and ... portfolio. Our Offer to You: We recognize for our organization to support a diverse workforce , we must focus on employee wellbeing. We know that to do your best… more
- Ensono (Little Rock, AR)
- …to grow existing Ensono client accounts. Be the Client's main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing ... to the client on operational stability via active partnership with Service Delivery Management + Enabling and selling new services sales across the client's IT… more
- Ensono (Little Rock, AR)
- …Areas of Focus for this Role:** + Be the Client's main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing current ... to the client on operational stability via active partnership with Service Delivery Management + Enabling and selling new services sales across the client's IT… more