- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- State of Massachusetts (Chelsea, MA)
- …within the End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing of Tier 1 support and infrastructure ... the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the...part-time, professional, or practical experience in information technology customer service and end user support… more
- State of Massachusetts (Chelsea, MA)
- …assistance within the End User Support Contact Center. We are seeking a * Service Desk Intern* who will learn what it is like to be part of day-to-day ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...terminology to be able to present ideas in a user -friendly language to non-technical staff and end … more
- CAI (Boston, MA)
- …**full-time** and **remote** . **What You'll Do** + Provide General IT end - user support + Utilize excellent customer service skills and exceed customers' ... Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests from associates… more
- Beth Israel Lahey Health (Charlestown, MA)
- …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require… more
- EDB (Boston, MA)
- …Engage in periodic hardware technology repairs, retrieval, and refresh processes. + Respond to all end user IT service requests which will originate via Jira ... visit www.enterprisedb.com **Job Description:** Reporting to the Global IT Service Desk Manager, this role will provide...role will provide outstanding IT support for EDB's global user population of more than 900 employees, globally. The… more
- Robert Half Technology (Cambridge, MA)
- …to the fast-paced nature of the work environment * Reset passwords and provide end - user training as necessary * Maintain a detail oriented disposition while ... Description We are seeking a diligent Help Desk Analyst to join our team in the...and other account management tasks * Ability to provide end - user training on a variety of software… more
- Robert Half Technology (Boston, MA)
- …within the financial industry. Key Responsibilities: + Provide rapid resolution to end -users IT related issues via email, telephone, self- service requests, and ... 365, OneDrive, VPN's, and basic networking to facilitate effective end - user support. + Collaborate with IT teams...Requirements + Minimum of 5 years of professional IT help- desk or IT analyst experience. + Strong knowledge of… more
- Children's Hospital Boston (Boston, MA)
- …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
- SAIC (Cambridge, MA)
- …IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...Support Specialist specializing in troubleshooting of complex and advanced end - user issues with hardware and software in… more
- Beth Israel Lahey Health (Charlestown, MA)
- …incident management. *Acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... Level 1 support providing basic to intermediate support. Exceeds end - user expectations by meeting established SLAs and...cross-training and acts as an escalation point for the Service Desk .** **Acquires an understanding of BILH-centric… more
- Center For Health Information And Analysis (Boston, MA)
- …environment. + 5+ years of experience supporting Microsoft Operating Systems; preferably in a service desk environment with a help desk ticketing system and ... Microsoft Windows OS desktop images. + Solicit the AVD user community for feedback on what their experiences are...printers, LAN and other miscellaneous hardware equipment problems for end users. + Manage Azure Active Directory for Azure… more
- Avnet (Boston, MA)
- …web features using Ruby on Rails, Postgres, and BigQuery, ensuring an excellent user experience for our web community of engineers. + **System Architecture** : ... & Google Cloud** : Manage deployments and optimize our back- end infrastructure, leveraging Heroku and Google Cloud. + **DevOps...team, which uses React, to deliver cohesive and engaging user experiences. + **Code Reviews & Mentorship** : Review… more
- Guidehouse (Boston, MA)
- …per security standards. Accurately records, updates and document requests using the IT service desk system (ie Jira, ServiceNow). + Assists LIMS and instrument ... inventory records, resolving support requests to meet customer satisfaction and continuous service delivery demands, and communicating effectively with end users… more
- State of Massachusetts (Boston, MA)
- …Case Management System:_* . Support the implementation of the End to End case management system, including answering basic user questions, triaging more ... ensuring that the Coordinators and the RAAs are equipped to ensure effective service delivery. The Supervisor is also responsible for collecting feedback from the… more
- Deloitte (Boston, MA)
- …governance, risk & control framework, content definition & standardization, training and end user enablement Implement - configuration and as needed, customized, ... from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow… more
- Eastern Bank (Boston, MA)
- …support to the executive team. They also serve as an escalation point within the Service Desk team for tier one and tier two support of complex incidents ... solutions to complex technical issues to best support the end - user computing needs of Eastern Bank. +...of Microsoft System Center suite of products (Configuration Manager, Service Manager, Endpoint Manager (Intune), and Operations Manager) +… more
- Tufts Medicine (Burlington, MA)
- …members to develop and design BI Reports and analytics initiatives for end users. **Job Description** **Minimum Qualifications:** 1. Bachelor's degree in Information ... specifications with guidance. 9. Works collaboratively with others in meeting user expectations and team deadlines. 10. Writes medium-to-complex code. 11.… more