- State of Massachusetts (Everett, MA)
- …are responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical assistance ... to work as an Educational Specialist C on the Problem Resolution Team in the Everett office....issues and concerns, and guide them to avenues of resolution including into the PRS system as… more
- Baylor Scott & White Health (Boston, MA)
- …**KEY RESPONSIBLITIES** + Conduct security investigations and lead security incident response in cross-functional environment and drive incident resolution + ... **JOB SUMMARY** The Sr. Incident Response Engineer will take on the lead cyber...and stakeholders. **KEY SUCCESS FACTORS** + More advanced leadership, problem solving, team building, and judgment-making skills. + Skilled… more
- Pearson (Boston, MA)
- …clients + Skilled at client-relationship management to include scope management, client satisfaction, problem response and resolution , and risk management + ... of a successful Statewide Kindergarten through High School student assessment system . The Test Development Manager (TDM) provides broad-based assessment solutions… more
- Advocates (Watertown, MA)
- …Maintain linkages with community services by providing documented case consultations and problem resolution , and referring individuals to appropriate services. + ... the ideas and contributions of our staff. The Jail Diversion Program (JDP) Co- Response Clinician works in conjunction with the local police department to provide… more
- Ensono (Boston, MA)
- …documentation of issue cause, action, and resolution in the designated problem tracking system . + Process configuration changes of processors and equipment ... products. + Experience using various system monitoring software in problem determination, particularly for performance/ response problems. + Strong analytical… more
- Ensono (Boston, MA)
- …documentation of issue cause, action, and resolution in the designated problem tracking system . + Process configuration changes of processors and equipment ... products. + Experience using various system monitoring software in problem determination, particularly for performance/ response problems. + Strong analytical… more
- Eversource Energy (Dorchester, MA)
- …in the emergency and normal operation of the electric and steam distribution systems \. For the purpose of learning standard work methods and to develop the ... the program\. PRIMARY DUTIES \- Monitors, operates and maintains Network Management System including the operation of SCADA equipment\. \- Plans, writes, checks,… more
- Ryder System (Boston, MA)
- …the areas of response , throughput, and availability + Remedy incident ticket problem resolution + Participate in 24x7 on-call rotation + Implement network ... incidents + Network upgrades, and routine hardware configuration + Daily maintenance and problem resolution on the LAN/WAN environment + Participate in 24x7… more
- ThermoFisher Scientific (Cambridge, MA)
- …customer experience. + Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution . + Provides up-to-date ... self-starter with strong communication. + Thorough knowledge of Microsoft Windows operating systems , PC hardware and desktop application products. + Well oral and… more
- Amazon (Boston, MA)
- Description Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? ... and site-level maintenance teams to maximize the performance of advanced robotics systems . You will develop deep technical and functional subject matter expertise… more
- Highmark Health (Boston, MA)
- …disciplines in customer reviews and planning, design and technical walkthroughs, and problem resolution and decision making. + Interact with departments across ... RESPONSIBILITIES** + Specify, define and design large or complex systems , solutions, networks, infrastructure elements, or processes. + Govern appropriate… more
- MIT Lincoln Laboratory (Lexington, MA)
- …user community as well as external vendors to maintain communications related to problem resolution , systems upgrades, services and product research + ... detecting cyber threats, reviews and triages security alerts, and other suspicious system or network activity. The Threat Assessment Team is actively involved with… more
- Abt Global Inc. (Cambridge, MA)
- …nationwide in developing and implementing equitable, effective, and human-centered homelessness response systems and programs. This position will be dedicated ... of direct TA may include: + Unsheltered homelessness, including encampment resolution strategies, street outreach and trauma-informed care + Landlord engagement,… more
- CAI (Boston, MA)
- …specifically ticketing systems such as Salesforce and ITIL + Analytical, problem solver + Strong attention to detail + Excellent work ethic; self-motivated + ... calls, emails, and the client's web portal. Understanding and resolution of moderately complex issues is expected, specifically troubleshooting...web portal requests + Be available within the ACD system to answer customer phone calls + Receive and… more
- ThermoFisher Scientific (Cambridge, MA)
- …approach: applies root cause analysis (RCA), critical thinking and problem -solving skills to identify site processes failure and corrective/preventive actions ... issues to clinical management expeditiously and follow all issues through to resolution . May need to maintain regular contact between monitoring visits with… more
- Envista Holdings Corporation (Nashua, NH)
- …manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution , and business and territory planning. + Proven ... and meeting and/or exceeding their expectations. + Provides timely response and resolution to customers' requests, such...2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a… more