- Beth Israel Lahey Health (Charlestown, MA)
- …timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that ... answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Reynolds & Reynolds (Andover, MA)
- Senior Customer Experience Analyst Support Andover, MA Full-Time Apply Here ‹ View jobs Position description: TSD Mobility Solutions, Inc., an affiliate of ... Reynolds and Reynolds, is looking for a Senior Customer Experience Analyst at a level...include, but are not limited to: -Offer excellent customer service assisting our clients with our software-as-a- service … more
- Tufts Medicine (Burlington, MA)
- …a limited number of technical areas, with close input and oversight from senior technical team members and/or manager. 2. Maintains existing policy and procedures ... support, to troubleshoot and resolve system issues escalated by the Help Desk . 8. With managerial oversight, leads small projects. **Physical Requirements** **:** 1.… more
- Internal Revenue Service (Andover, MA)
- …project/program manager, team lead or project/program lead, technical advisor, or senior specialist/ analyst that included managing resources, providing support ... project/program manager, team lead or project/program lead, technical advisor, or senior specialist/ analyst that included managing resources, providing support… more
- Staples (Framingham, MA)
- …regarding Prospect Desk processes and deployments. + Provide a support service and interface directly with the Business Development sales leaders. + Strategic ... directly with the field sales team regarding all Prospect Desk performance metrics and process enhancements. + Ability to...the overall business strategy. + Change Management: Following the senior leadership approvals, this analyst is also… more