- Digital Prospectors (Boston, MA)
- ** Service Desk Analyst ** **Boston, Massachusetts** **Job Type:** Contract **Recruiter:** Ana Chesley (https://digitalprospectors.com/our-team/ana-chesley) ... **Phone:** ### **Position:** Service Desk Analyst **Location:** Oakland, CA (Onsite) **Length:** 3+ months **Job Description:** Our client is seeking a … more
- CAI (Boston, MA)
- …Number** R3297 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst you will be responsible for receiving ... Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both… more
- Beth Israel Lahey Health (Charlestown, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst is skilled in both customer service ... and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.** **Diagnose… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.** **Diagnose… more
- Insight Global (Boston, MA)
- …and Requirements - 24-year Technical Degree OR equivalent experience as a Level 2 Service Desk Analyst (4-6 years); or Junior Application Support Specialist ... line of support for the firm. The Tier II analyst will provide an exceptional customer service experience and technical assistance to corporate end users. They… more
- State of Massachusetts (Boston, MA)
- …The Office of the Comptroller is seeking a dynamic professional for a full-time Solution Desk Analyst / EDP II. Working independently and with the Solution ... Desk Team, the Solution Desk ...ability to efficiently process tickets while delivering excellent customer service . The successful candidate will have excellent verbal and… more
- Robert Half Technology (Dorchester, MA)
- Description We are in need of a Help Desk Analyst I to join our team based in Dorchester, Massachusetts. The role primarily involves providing tier 1 technical ... and conduct research when needed. * Provide excellent customer service to all users. * Prioritize tasks in a...* Strong problem-solving skills * Excellent communication and customer service skills * Ability to work in a team… more
- Marriott (Boston, MA)
- …(call or email) to resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject matter expert for Application ... Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Senior Analyst acts as a support subject matter expert resolving issues reported by… more
- Robert Half Technology (Boston, MA)
- …in Boston, Massachusetts. The primary function of this role is to handle IT service desk operations and provide support for our IT infrastructure. This role ... * Process and resolve Level 1 and Level 2 service desk tickets. * Provide support for...experience in a similar role as a Desktop Support Analyst * Proficient in MS Windows 10 * Strong… more
- Atrius Health (Newton, MA)
- …andmaintainsdatabases. * Troubleshoots problems and questions generated by users via Help Desk tickets or Customer Service Requests. * Prioritizes and implements ... SUMMARY Under general supervision, provideshighly complexfunctional and technical systems analyst support for Epic SuiteofApplications. Serves as a liaison between… more
- Cayuse Holdings (Boston, MA)
- …Respond to and resolve issues focusing on the Microsoft environment and AWS + Support Service Desk and other members of the Desktop support team + Document SOPs ... increased profitability and accelerated time to market. **Primary Focus** The Desktop Analyst Provide day-to-day operational service and support for defined… more
- Sevita (Boston, MA)
- …application security + Perform support of production applications by responding to service desk assignments, tracking problems/issues, and following up with ... **Application Programming Analyst ** Develops and maintains software as instructed by...or .net. + Experience with XML, integration, workflow, and Service Oriented Architecture + Experience working on projects requiring… more
- Windstream Communications (Boston, MA)
- Network Analyst II-BTAC Arkansas, USA * Georgia * North Carolina, USA * Ohio, USA * South Carolina, USA * United StatesReq #1876 Thursday, August 15, 2024 Windstream ... small and medium sized businesses but may also include independent Internet Service Providers. BTAC analysts interface via phone, chat, and trouble ticketing systems… more
- Public Consulting Group (Boston, MA)
- …create reports and perform advanced analysis when necessary. + Perform " desk audits" of cost reports, validating data submitted against supporting documentation. ... management ( _e.g.,_ SOC, comprehensive audit reviews, _etc._ ). **Client Service ** + Communicate with internal clients about data discrepancies, missing… more
- Public Consulting Group (Boston, MA)
- …create reports, and perform advanced analysis when necessary. + Perform " desk audits" of cost reports, validating data submitted against supporting documentation. ... on various data sources. + Works collaboratively with colleagues to complete necessary desk and compliance reviews. + Monitor and track data received for projects. +… more
- Marriott (Boston, MA)
- …N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support to properties using the ... and technical support to Business, PMS, and the Technical Service Desks clients 24X7. Acts as a functional technical...Agile Safe Certification + Leadership experience in a Help Desk environment with experience in supporting application or IT… more
- Motion Recruitment Partners (Acton, MA)
- …9. May work the help desk and provide telephone support or arrange for service of trouble calls to users. 10. May act as the primary contact with suppliers and ... mentioned that he would expect someone with strong soft skills, maybe Business Analyst with a technical background. (customer comments)5. Local to Acton, MA ( Boston… more