- Wolters Kluwer (Waltham, MA)
- …and post-sale customer experience). + **Project Accountability** : Define and lead Transformation projects with minimal guidance from concept to business ... and justify project ideas that support the product line Transformation strategy based on benefits vs. costs...the Customer Journey across market segments and customer workflows, particularly those relevant to Transformation … more
- Amazon (Boston, MA)
- …stakeholders * Serve as a key influencer in developing and auditing business strategy , monitoring key metrics and customer feedback, and leveraging learnings to ... Description The Global Deal Strategy & Programs (GDSP) organization is seeking a...is seeking a talented, experienced, and self-directed Strategic Initiatives Lead to help drive innovation, enhancement, and growth for… more
- Humana (Boston, MA)
- …also for families, military service personnel, and communities at large. Business Strategy Humana's strategy is centered on providing a consumer-focused, ... is simple and personalized. A key component of this strategy is Humana's Integrated Care Delivery model, which places...using the latest technology to create a simpler, better customer experience. The ultimate goal of this approach is… more
- Rocket Software (Boston, MA)
- …in what they're doing!** **Job Description Summary:** As the Senior Director Services Strategy , Customer Solutions Engineering (CSE), you will be a strategic ... partner to the Vice President, Customer Solutions Engineering in shaping the transformation ...customer escalations as key point of contact for customer stakeholders. + Project Leadership: Lead or… more
- ServiceNow, Inc. (Waltham, MA)
- …and support a plan to accelerate and scale the growth of the ServiceNow Strategy Consulting partnerships. This is a key and strategic role that requires a balance ... topics like Industry business transformations, Service Operations, Employee Empowerment, Customer Service, Finance and Supply Chain and Intelligent Applications. You… more
- KPMG (Boston, MA)
- …Digital Nexus technology organization. This is a remote work opportunity. Responsibilities: + Lead the overall strategy , delivery and management of the Journey ... **Business Title:** Sr. Director, Strategy & Portfolio Management **Requisition Number:** 119157 -...Exceptional verbal/written communication, collaboration, negotiation and influencing skills to lead an environment driven by customer service… more
- Google (Cambridge, MA)
- …can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users. Our Large Customer ... businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely… more
- Amazon (Boston, MA)
- Description The Emerging Futures Lead is a member of the Strategy and Engagement team within the Industry and Partner Solutions COE. Responsible for driving ... to new solutions, features, and innovation resulting in delighting partner and customer experiences by anticipating their needs. You will collaborate with technology… more
- Commonwealth Care Alliance (Boston, MA)
- …roadmap. The Lead Product owner will create and establish the transformation portfolio's overall goals, and function as the application technical lead ... **Why This Role is Important to Us:** The Lead Product Owner, as part of the Business...will be responsible for leading and driving the product strategy , which includes envisioning, building, executing, and maintaining the… more
- Sanofi Group (Cambridge, MA)
- …transform the practice of medicine, the next chapter of Sanofi's Play to Win strategy will require a focus on delivering transformation and simplification of our ... **Job title** : Contract Solutions Partner Team Lead North America **_Location:_** _Bridgewater, NJ_ **About the...business growth and investment in science. To facilitate this transformation , a new Business Operations Business Unit is being… more
- Sanofi Group (Cambridge, MA)
- **Job Title:** Director, Allergy Marketing Lead , US Dupixent **Location:** Cambridge, MA **About the job:** We are an innovative global healthcare company, committed ... patients around the world. **Position Summary** : The Director, Allergy HCP Marketing Lead will be responsible for the execution and performance of allergists with… more
- Meta (Boston, MA)
- …role, you will oversee a portfolio of data center infrastructure services and lead initiatives to improve reliability, efficiency, and risk management in one of the ... stakeholders within physical infrastructure, network design, engineering, deployment, and operations, strategy , security, policy, and legal teams to solve urgent and… more
- M&T Bank (Boston, MA)
- **Overview:** As an Experience Design Lead within the Strategy , Transformation and Innovation Organization, you will be part of a dedicated team of ... and position the bank for long-term success. You will lead and organize initiatives that foster the adoption of...: Create or iterate on offerings prioritized through the strategy development process, using an agile, design-thinking approach +… more
- Humana (Boston, MA)
- …+ Partner with multiple development areas to advance modernization and cloud transformation + Lead development and execution of departmental strategic plans ... seamless delivery of health and care services to the customer across their journey through the ecosystem. Integrated Health...you, we would like to talk to you! The Lead Application Architect designs and develops IT applications architecture… more
- The MITRE Corporation (Bedford, MA)
- …fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation . We're making a difference every day-working for a safer, healthier, ... apply scalable approaches for systems and software, evaluate technology and solutions, lead and foster external partnerships within the communities we support, and… more
- Amazon (Boston, MA)
- …to customer sites. Key job responsibilities - Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver ... Description The Amazon Web Services Professional Services team is looking for a Customer Practice Manager (CPM) who can lead and support significant customer … more
- Black & Veatch (Burlington, MA)
- …_, you will have the opportunity to deliver and drive sales on Utility Transformation projects primarily focused on Customer Experience, Customer Service and ... **Principal Consultant, Utility Customer Programs** Date: Oct 26, 2024 Location: US...test, run. This role is client-facing and expected to lead projects and programs working across project teams and… more
- Forrester (Cambridge, MA)
- …services. **Job Description:** In alignment with strategic initiatives, ideate, prioritize, and lead transformation projects that will help change ways of ... strategy and operations as we transform to a customer -obsessed engagement model. The customer success function...Identify key enablement and change management needs for the customer success organization and help lead change… more
- Pegasystems (Waltham, MA)
- …domain. **What You'll Do at Pega:** + Be the 'go-to' expert for Pega Customer Service and drive digital transformation initiatives with our customers leveraging ... and customer experiences using the latest innovative Customer Service technology + Present tailored solutions, lead...to scale the business in alignment to the broader Customer Service strategy and commercial goals. +… more
- Amazon (Boston, MA)
- …achieve repeatable AWS best practices? AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or ... Our CPMs are accountable for helping Manufacturing customers develop a long-term AWS strategy . Together with customer teams and AWS partners, working closely… more