- Insight Global (Boston, MA)
- …Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly...has their own Desktop techs as well as a Tier 2 Service Desk team ... Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - Proven expertise with positive customer service … more
- Beth Israel Lahey Health (Charlestown, MA)
- …support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is ... find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Robert Half Technology (Chelsea, MA)
- …* Assist in managing the IT ticket queue, which may involve troubleshooting and resolving tier 1 or 2 tickets and triaging level 2/3 tickets. * Offer Avaya ... Chelsea, Massachusetts. This role is centered around IT Help Desk and VOIP/Telephony Support, with elements of IT Asset...etc. * Demonstrate a positive attitude and strong customer service skills. Requirements * Minimum of 1 … more
- Cayuse Holdings (Boston, MA)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- SAIC (Hanscom AFB, MA)
- …onsite at Hanscomb AFB in Bedford, MA.** **Job Responsibilities:** + Point of contact for Cloud One Service Now Tier 1 , 2 and 3 tickets for IL-4, IL-5, IL-6 ... POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide...to AWS Cloud + AF Cloud One or Platform 1 development, engineering, operations and sustainment + Desired experience… more
- The LEGO Group (Boston, MA)
- …our web site or need assistance completing the application process, please contact the HR Service Desk at 1 .###, option #3. Please note, these communication ... across multiple departments. + Experience in consulting or with top- tier consumer brands would be an advantage. **Hybrid working...We know you'll love to build so from day 1 you will qualify for our generous colleague discount.… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tasking to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation ... while supporting the Laboratory's enterprise classified networks with exemplary customer service . This individual will be responsible for the research and design… more
- TEKsystems (Lexington, MA)
- …and training to users. * Perform routine operations including troubleshooting and resolving Tier 3 service desk tickets, performance monitoring, server ... for security and compliance monitoring. * Design, sustain, and maintain Azure 3- tier hub and spoke environments and topologies. * Proactively identify and resolve… more
- Digital Prospectors (Lexington, MA)
- …day-to-day guidance, mentoring, and tasking to members of the Network team. + Provide Tier I support resolving service desk tickets. + Maintain security ... Experience with Palo Alto firewalls. + Experience with General Dynamics type 1 encryptors and GEMOne management software. + Experience with network automation… more
- SHI (Boston, MA)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more