- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... Mass client via telephone, chat and email support + Tier 1 support including triage and basic...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Beth Israel Lahey Health (Charlestown, MA)
- …support services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support position is ... find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity,… more
- Boston Architectural College (Boston, MA)
- …Systems Management. The Help Desk Tech I is primarily responsible for providing Tier 1 Technology Support to Staff, Faculty, and Students. They are also ... DESCRIPTION HELP DESK TECH I - Junior Tech POSITION SUMMARY:...system to final resolution. Provide proactive, professional, and friendly service in all interactions. Other tasks as assigned. Qualifications… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2...junior staff. Acts as an escalation point for the Service Desk . 6. Possess an understanding of… more
- Cayuse Holdings (Boston, MA)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- SAIC (Hanscom AFB, MA)
- …in Bedford, MA, and Gunter AFB, AL.** **JOB RESPONSIBILITIES:** + Point of contact for Cloud One Service Now Tier 1 , 2 and 3 tickets for IL-4, IL-5, IL-6 ... POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide...to AWS Cloud + AF Cloud One or Platform 1 development, engineering, operations and sustainment + Desired experience… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tasking to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation ... while supporting the Laboratory's enterprise classified networks with exemplary customer service . This individual will be responsible for the research and design… more
- Digital Prospectors (Lexington, MA)
- …day-to-day guidance, mentoring, and tasking to members of the Network team. + Provide Tier I support resolving service desk tickets. + Maintain security ... Experience with Palo Alto firewalls. + Experience with General Dynamics type 1 encryptors and GEMOne management software. + Experience with network automation… more
- SHI (Boston, MA)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely… more