- State of Massachusetts (Chelsea, MA)
- …business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating, troubleshooting, escalating, and ... and timely documentation of customer issues and resolution. The Service Desk is the first point of...* Escalate customer hardware and software problems effectively to Tier 2 or 3 teams within timeframes… more
- GovCIO (Boston, MA)
- …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall… more
- Beth Israel Lahey Health (Charlestown, MA)
- …--High School diploma or GED required. --1-3 years related work experience required in 2 plus years of Service Desk /IT Support experience supporting a ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of… more
- CVS Health (Boston, MA)
- …after all prerequisites have been completed. Coordinates with other IT Tier 2 areas to resolve incidents and complete service requests as necessary. ... details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to...8-4:30pm for the first 6 weeks) Preferred Qualifications: + 2 + years of desktop support experience. + Excellent Customer… more
- SAIC (Cambridge, MA)
- **Description** IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act independently in… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tasking to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation ... while supporting the Laboratory's enterprise classified networks with exemplary customer service . This individual will be responsible for the research and design… more