- Flynn Restaurant Group (Independence, OH)
- **Position Description** Level II Service Desk provides technical support for complex system and IT application issues and service deliverables. ... incident and problem response, contributes to knowledge base, as well as Assists with training Service Desk Level I. In addition, this level is aware of… more
- Flynn Restaurant Group (Independence, OH)
- …users and the company. They resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as ... Provide accurate and timely logging of incidents and problems. + Escalate to Level II Service Desk after thorough troubleshooting, information gathering,… more