- Evolent (Harrisburg, PA)
- …activities to consistently meet established customer service/contact center service levels/metrics + Staff the agent Team " help desk " and quickly respond to ... in mentoring and giving feedback to customer service agents while handling agent help requests + Assists in creating a positive work environment that ensures… more
- Concentrix (Harrisburg, PA)
- …Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We ... follow-through for all severities; for maintaining client relationship information and Support Desk run books (MOO) with contacts, processes, etc. The position also… more