• Director of Help Desk/ ITSM

    City of New York (New York, NY)
    …Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management, and proficiency in utilizing ServiceNow. In this role, ... escalation point for the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset management, to align with… more
    City of New York (09/07/24)
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  • Associate Director, IT Operations…

    Wolters Kluwer (New York, NY)
    …time to market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management) within our Global ... to manage the applications operations processes and environments. The Associate Director, IT Operations (GBS Infrastructure Portfolio Management) is accountable… more
    Wolters Kluwer (08/24/24)
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  • Director of IT Service Management

    City of New York (New York, NY)
    …IT Service Management Framework: - Develop, implement, and maintain the overall ITSM framework within the organization. - Define ITSM policies, processes, ... based on industry best practices and organizational requirements. - Ensure that ITSM practices comply with relevant standards and regulations. - Drive the delivery… more
    City of New York (10/06/24)
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