- Brockton Hospital (Brockton, MA)
- …and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the departments that the SRC ... the hospital facility and services. Must be prompt, courteous, and customer service oriented in all interactions with patients, visitors and co-workers. Collaborates… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... Center Customer Service Representative is an integral part of...the Department of Early Education and Care (EEC) first response customer service strategy. The main duties… more
- Blue Cross Blue Shield of Massachusetts (Hingham, MA)
- …Dental Provider Service Representatives work in a structured inbound service center environment. COMPENSATION: + Starting at $20.51/hour ($40,000/year) ... inquiries in a fast pace, results driven, inbound call center . The Dental Provider Service Representatives will...to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in… more
- Beth Israel Lahey Health (Chelsea, MA)
- …supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 3. **Knowledge:** ... for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned… more
- Evolent (Boston, MA)
- …classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are 8:00am - ... for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make a...to identify specific questions or issues to provide appropriate response and type of assistance the customer needs while… more
- Children's Hospital Boston (Boston, MA)
- …and scheduling issues. + Responds to patient's needs, and situations requiring escalated service response . + Training: + Participates in the development of ... the Center for Communication Enhancement. The Sr. Patient Experience Representative will be responsible for: + Patient Encounter Management: + Provides positive… more
- Children's Hospital Boston (Boston, MA)
- …and scheduling issues. + Responds to patient's needs, and situations requiring escalated service response . + Training: + Participates in the development of ... the Center for Communication Enhancement. The Sr. Patient Experience Representative will be responsible for: + Patient Encounter Management: + Provides positive… more
- Beth Israel Lahey Health (Boston, MA)
- …supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. + **Knowledge:** Ability ... you're making a difference in people's lives.** The Practice Representative will support the Cardiology Department at Beth Israel...support the Cardiology Department at Beth Israel Deaconess Medical Center in Boston, MA. This is a full-time role,… more
- Tufts Medicine (Boston, MA)
- …come through x64357. **II.** PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS **:** + As a call center representative at Tufts Medical Center you will be a key ... for the ongoing and uninterrupted flow of calls within the Tufts Medical Center complex through use of the electronic telephone consoles Performs routine duties that… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The ER&R Support Center Analyst will need to process requests from stakeholders, determine the needed information, and articulate a response through both phone ... require escalation. Most of a Support Analyst's work consists of customer service , email communication, phone communication, and working within spreadsheets and a… more
- Fresenius Medical Center (Chelsea, MA)
- …AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all ... FMC Quality Enhancement Goals (QEP). **DUTIES / ACTIVITIES:** CUSTOMER SERVICE : + Responsible for driving the FMS culture through...by physician order or as directed. + Monitor patients' response to dialysis therapy and report any unusual findings… more
- Live Nation (Mansfield, MA)
- …at the Xfinity Center is primarily responsible for providing excellent customer service , crowd control, searches at our entrance gates, and helping to maintain a ... at least 18 years of age + Prior customer service experience a plus + Strong strategic thinking and...reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited… more
- Boston University (Boston, MA)
- The Career Success Coach will lead one of the Center for Career Development's (CCD) industry-focused Career Communities (a community of practice for students, ... Essential Functions + Serve as primary lead and campus representative for a designated Career Community. Develop and implement...colleagues. Develop and update career materials and resources in response to new developments in the field and current… more
- Fresenius Medical Center (Quincy, MA)
- …and training. Supports the FMCNA's mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program ... to ensure stable treatment therapy as indicated. + Assesses patients' response to hemodialysis treatment therapy, making appropriate adjustments and modifications to… more
- Live Nation (Mansfield, MA)
- …are clean from any debris before doors open + Display the "heart of service " attitude + Read and interpret equipment manuals and work orders to perform required ... basic maintenance and service . + Use a variety of hand and power...reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited… more
- Fresenius Medical Center (Boston, MA)
- …Medical Care and hospital emergency policies and initiate or assist with emergency response measures. + Delegates appropriate tasks to direct patient care staff. + ... performed in accordance with Fresenius Kidney Care and applicable contractual service policy, procedures, standards of nursing practice, state, and federal… more
- Fresenius Medical Center (Saugus, MA)
- …and acknowledged in the Medical Record + Initiates or assists with emergency response measures. + Delegates appropriate tasks to direct patient care staff including ... + Supports and promotes the FMCNA's mission, vision, values, and customer service philosophy. + Performs all other duties as assigned by supervisor. **PHYSICAL… more
- Beth Israel Lahey Health (Boston, MA)
- …any special needs or requests of patients or nursing to the Customer Service Representative and/or managers (ie education, food consistency changes, food ... supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 6. Knowledge: Ability… more
- Harvard University (Cambridge, MA)
- …required. + Minimum eight (8) years of progressive management experience in an effective service group in a mid- to large-scale operation with high standards for ... service delivery and customer care. + Demonstrated proficiency using...with constrained resources on tight deadlines or in emergency response roles. + Demonstrated ability to develop favorable interpersonal… more
- Harvard University (Cambridge, MA)
- …in a unionized environment. + The position requires experience working in a customer-oriented service business and the ability to work well as a team member, and a ... Collaborate with faculty representatives, architects, consulting engineers, and Campus Service personnel on construction/renovation projects, problematic issues, energy conservation… more