- State of Massachusetts (Chelsea, MA)
- …business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating, troubleshooting, escalating, and ... and timely documentation of customer issues and resolution. The Service Desk is the first point of...* Escalate customer hardware and software problems effectively to Tier 2 or 3 teams within timeframes… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... IT Help Desk Technician The IT Help Desk Technician will provide Level 1- 2 support...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Beth Israel Lahey Health (Charlestown, MA)
- …--High School diploma or GED required. --1-3 years related work experience required in 2 plus years of Service Desk /IT Support experience supporting a ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of… more
- Insight Global (Braintree, MA)
- …expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS Server ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company....of issues or services forwarded from the IT Help Desk that may require hands on or onsite support… more
- CVS Health (Boston, MA)
- …after all prerequisites have been completed. Coordinates with other IT Tier 2 areas to resolve incidents and complete service requests as necessary. ... details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to...8-4:30pm for the first 6 weeks) Preferred Qualifications: + 2 + years of desktop support experience. + Excellent Customer… more
- SAIC (Cambridge, MA)
- **Description** IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act independently in… more