- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …leading and managing the production activities within the WFM Application Management Services team. This position is responsible for managing the people, processes, ... they relate to post-live * Creates standards of customer service that drive overall customer experience for UKG and...guidelines. * Defines standards and reusable approaches within the Services operational framework. * Train team members on new… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …energetic, and innovative group, managing a support team chartered to provide support services to the UKG Pro and WFM customer base. Oversee support resources in ... usability of our application, troubleshooting and resolving issues while providing exceptional service . Ideally, this person will have domain knowledge in one or all… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …teams to ensure the reliability, scalability, and security of our services . Key Responsibilities: * Design, implement, and manage cloud infrastructure solutions ... reliability, scalability, and security of our cloud and on-premise services . * Collaborate with engineering and operations teams to...their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …. Develop objectives and plans for the team to achieve our strategic customer service goals . Drive initiatives for delivery of support . Support managers in ... preferred or equivalent work experience . 7+ years customer service management experience . Must be able to be...their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our… more