- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical ... Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be… more
- Koniag Government Services (Washington, DC)
- …DC. **The ideal Tier 3 System Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the current print server and ... Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in… more
- NANA Regional Corporation (Arlington, VA)
- …training. ** Help Desk Support:** + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38777 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...+ 3+ years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Leidos (Washington, DC)
- …and/or position overview** Leidos are seeking a highly organized and detail-oriented Senior Tier II technician for an onsite position supporting the HUD IOO ... in your career and in yourself. **Primary Responsibilities** + Tier II support liaison to end user...and Windows Server. + Experience with ServiceNow or similar Service/ Help Desk ticket management software. + Basic… more
- Koniag Government Services (Washington, DC)
- …Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance...managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via… more
- Koniag Government Services (Washington, DC)
- …not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/ II /III (eg, Tier I (phone ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset… more
- ICF (Reston, VA)
- …upon. **Basic Qualifications:** + Bachelor's degree + 7+ years of IT operations experience, including Tier II / Tier III support in a call center or enterprise ... support + Installs, configures, and upgrades computer hardware and software. + Provider Tier III technical support for NICE CXone, Voxco, and related contact center… more
- TekSynap (Arlington, VA)
- …Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and ... desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.… more
- General Dynamics Information Technology (Fairfax, VA)
- …+ Daily maintenance of all ancillary environments (development, stage, UAT, demo, help desk ), + Interface and integration management. + Update system ... and approval by the government. + Document status on tasks daily. + Provide Tier II support as required + Other duties as assigned. + Interacting with the end… more
- AeroVironment (Manassas, VA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and… more
- TekSynap (Fort Belvoir, VA)
- …CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have ... year of relevant experience + Active Secret clearance with IT- II sensitivity + One of the following active IAT... sensitivity + One of the following active IAT II or III certifications: + Security+ CE + CASP+… more
- Mb Solutions, Inc. (Washington, DC)
- …client/server/storage/network devices, mobile devices, etc. + Shall provide Tier I ( Help Desk ) and II (advanced troubleshooting) problem identification, ... diagnosis and resolution of problem. + Shall provide support for the escalation and communication of status to agency management and internal customers. + Shall provide support for the tracking system and hardware problems and remains involved in the… more
- ManTech (Herndon, VA)
- …+ Orchestrate the escalation and transition of issues between Tier I (Service Desk ) and Tier II (EOC/Ops) teams, ensuring effective root cause analysis ... (Service Desk / Tier I) through proactive monitoring and operational resolution (EOC/ Tier II ). This leader will ensure Total Ticket Ownership (TTO) across… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- Electrosoft (Quantico, VA)
- …closely with the Local Registration Authority (LRA), Trusted Agents (TAs), and the PKI Help Desk to support users and resolve issues. + Support classified and ... / NSS Key Recovery Agent Certification + Favorable Adjudicated Tier 5 Level Investigation + IAT II ...Adjudicated Tier 5 Level Investigation + IAT II 8570 baseline certification (Security+ or equivalent) + Experience… more