- SAIC (Washington, DC)
- **Description** SAIC is seeking a Customer Experience Lead who will function as the pivotal Voice of the Customer , with the primary mission of ... guaranteeing a superlative and consistently positive customer experience throughout all facets of the...facets of the program. In this dynamic role, the lead will diligently oversee the adherence to Service Level… more
- The Hertz Corporation (Annapolis, MD)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...starting salary for this role is $100K, commensurate with experience . **What You'll Do:** + Lead initiatives… more
- Coinbase (Annapolis, MD)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Woodforest National Bank (Arbutus, MD)
- …customers, community members, and retail partners. * Embrace and leads a technology driven customer experience . * Lead , partner and execute a community ... loans through inside and outside business calling. * Enhance customer experience and the reputation of the...Work Status: . Full-Time. Supervisory Responsibility: . Mentor or lead a team of more junior staff but does… more
- Marriott (Bethesda, MD)
- …Identify opportunities to redesign and digitize workflows to improve efficiency, scalability, and customer experience . - Lead the team responsible for ... Y **Stock Package:** Y **JOB SUMMARY:** The Senior Director of Associate Experience will lead a newly formed function designed to reinvent how HR supports… more
- Anywhere Real Estate (Baltimore, MD)
- …search innovations, generative content platforms, and UX best practices **Conversion &** ** Customer Experience ** 1. Lead conversion rate optimization ... engines. As Director of Website Strategy, you'll own the revenue and lead generation strategy across our digital properties, driving measurable business impact… more
- Marriott (Bethesda, MD)
- …leaders to ensure our MarTech investments directly advance the company's strategic goals and customer experience . + ** Lead development teams:** Lead ... or equivalent experience /certification **Preferred:** + 10-12 years of experience working with Customer Data Platforms, with a strong focus on Adobe … more
- Teradata (Annapolis, MD)
- …efficiency by designing elasticity mechanisms that reduce waste without compromising performance or customer experience . + Lead the creation of reference ... every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You'll… more
- Coinbase (Annapolis, MD)
- …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead , a pivotal role focused on ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide… more
- Coinbase (Annapolis, MD)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Burlington (Greenbelt, MD)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- CenterWell (Annapolis, MD)
- …closely with vendors to ensure interoperability and a seamless end-user experience . + Customer & Clinical Voice: Lead structured Voice of Customer (VoC) ... Product Owner - Clinical Referral and Specialty Care to lead strategy and execution for our referral management, payer...critical to shaping how our patients and care teams experience internal and external specialty care. The ideal candidate… more
- Cardinal Health (Annapolis, MD)
- …units to align priorities and resolve service issues, ensuring a seamless customer experience _Team Leadership & Development_ + Lead and inspire a team of ... Vice President of Sales for Specialty Physician Office will lead the national sales strategy and execution for Cardinal...service issues and delivering holistic solutions for a seamless customer experience + Executive presence and ability… more
- M&T Bank (Baltimore, MD)
- …+ Customer Centric - Outside in perspective with a focus on improving the customer experience + Curiosity - Seeks out ways to improve the customer ... in the definition and execution of research exercises. **Managerial/Supervisory Responsibilities:** Lead and mentor a team **Education and Experience Required:**… more
- General Motors (Annapolis, MD)
- …is an opportunity to shape the future of energy solutions and customer experience at GM. You will lead a team that directly impacts operational efficiency, ... + Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives. + Ability to work in Salesforce, Excel,… more
- The Gathering Spot (Washington, DC)
- Community Experience Lead About The Gathering Spot The Gathering Spot is a premier private membership club designed for ambitious professionals, creatives, and ... flourish. The Opportunity We're seeking an exceptionally warm, service-driven, and community-minded Community Experience Lead to be the face of the member … more
- OCT Consulting, LLC (Washington, DC)
- Strategic Design & Experience Lead (SDEL) OCT Consulting is a business management and technology consulting firm that supports Federal Government clients. We ... currently has an opening for a Strategic Design & Experience Lead (SDEL) to work with our...of experience shaping and delivering strategic design, customer experience , and/or brand innovation initiatives for… more
- Cognizant (Washington, DC)
- …transfer or sponsorship now or in the future*_** **About the role** As a Lead Experience Strategist, you will be responsible for crafting innovative and ... deliver exceptional results. **In this role, you will:** + Lead the development and execution of user experience...experience strategies that align with business objectives and customer needs. . Oversee the design process from concept… more
- Oracle (Annapolis, MD)
- …finding the right balance between delivery rigor and discipline and creating an exceptional customer experience . They spend most of their time with the client, ... and participate in sales presentations showcasing our teams' solutions, experience , and capabilities. **Drive Innovation:** You'll contribute/ lead innovation… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences ... We are looking for a **Principal VOIP Engineer** to lead the architecture and technical direction of our next-...deliver next generation, unified engagement journeys that reimagine the customer experience . + Create a culture of… more