- Burlington (Forestville, MD)
- …in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service Lead ... to provide exceptional, friendly and professional customer service at all times. You'll lead by...a competitive wage, flexible hours, and an associate discount. Part -time associates, based on hours worked, may be eligible… more
- Zoom (Annapolis, MD)
- …these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting ... teams to align retention strategies + Identifying opportunities for product and service improvements to enhance customer satisfaction + Driving continuous… more
- Brink's (Annapolis, MD)
- …Job Category The Account Services Lead is responsible for account management, customer relations, and customer service and support aspects of the ... accounts. The incumbent functions as primary escalation point for customer service issues and acts as the...ownership for pre and post-sales support issues initiated by customer and internal personnel . Lead activities… more
- Palo Alto Networks (Washington, DC)
- …with the SOC engineering team to ensure timely, high-quality delivery + Lead customer touchpoints, including onboarding sessions, security reviews, and proactive ... security posture and SOC maturity. **Job Summary** The Technical Service Delivery Lead (XSIAM) acts as the...engineering, threat hunting, and product teams to tailor the service to each customer 's environment, ensuring seamless… more
- Coinbase (Annapolis, MD)
- …propose solutions that reduce friction through product improvements, automation, and self- service content. * Continuously improve customer satisfaction (measured ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...a reasonable accommodation because of a disability for any part of the employment process, please contact us at… more
- BJs Wholesale Club (Pasadena, MD)
- …delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their ... built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at...develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as...with the Program Manager to drive process improvement and service delivery performance. Become an integral part … more
- Raising Cane's (Bowie, MD)
- Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name ... suggests, your main priority is to provide great customer service . In this role, you will... associate, retail team member, cashier, restaurant server, kitchen lead , cook, prep cook, drive-thru cashier or any other… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...We are looking for a **Principal VOIP Engineer** to lead the architecture and technical direction of our next-… more
- Coinbase (Annapolis, MD)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... (GCST) organization, working at the intersection of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role… more
- System One (Washington, DC)
- …+ Other duties and special projects as assigned. **Skills & Qualifications** + Excellent customer service skills; Must be creative and flexible in interacting & ... Ability to share project information with others, collaborate as part of a team, lead challenging projects,...the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of… more
- Capital One (Annapolis, MD)
- Director, Marketing Technology Lead - Capital One Software (Remote) About Us Capital One Software is a rapidly growing B2B software company committed to delivering ... scalable, and intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking for an… more
- Michaels (Columbia, MD)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... Store - BALT-COLUMBIA, MD Deliver a customer centric shopping experience by managing and delivering...team to achieve their role KPIs + Plan and lead the execution of class and in-store events in… more
- Danaher Corporation (Washington, DC)
- …175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, ... Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Field Service Engineer is responsible for customer satisfaction… more
- Humana (Annapolis, MD)
- …the product roadmap for AEP capabilities, aligned with enterprise goals and customer experience strategies + Lead agile product development cycles, ensuring ... **Become a part of our caring community and help us...put health first Humana's Product organization is seeking a Lead Product Manager to drive the strategy, development, and… more
- OneMain Financial (Baltimore, MD)
- …to ensure seamless operation and performance. + Design, develop, and support self- service IVR applications that provide positive customer experience and ... We are seeking a CCaaS Lead Engineer to join our growing Contact Center...and maintenance of our CCaaS (Contact Center as a Service ) solutions. The ideal candidate will have in-depth experience… more
- Guardian Life (Annapolis, MD)
- ** Lead AI Innovation Lead - Data...such as insurance contracts, medical records, sales notes, and customer service logs. + Deliver solutions that ... the wellbeing of its customers and their families. As part of the Data & AI team, this role...are critical to Guardian's revenue growth, risk management and customer experience. Guardian created a Data Science Lab (DSL)… more
- Leidos (Washington, DC)
- …hours and weekends to meet customer mission support requirements + Customer service experience **Preferred Qualifications** + Top Secret Security Clearance + ... communications customer facing environment + ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred) + Agile… more
- Capital One (Annapolis, MD)
- …breakers, doers and disruptors, who love to solve real problems and meet real customer needs.** **We are seeking a Lead Software Engineer who is passionate ... Lead Software Engineer, Full Stack - Shopping (Remote)...experience with AWS, GCP, Microsoft Azure, or another cloud service ** + **4+ years of experience in open source… more
- Humana (Annapolis, MD)
- …to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical ... **Become a part of our caring community and help us put health first** The Lead Solutions Architect works with user groups to solve business problems with… more