- Zoom (Annapolis, MD)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Maersk (Baltimore, MD)
- …relationships to improve service and increase customer satisfaction - shared accountability between Head of Operations , Head of CHB Product, and Head ... Head of Customs House Brokerage Operations ...service delivery and process and policy standards. + Identify customer needs and oversee operations within the… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …renewal processes. + Leverage AI-driven insights and automation to enhance the customer experience , proactively address risk, and surface new value ... Title: Head of Customer Success Reporting to:...track renewal velocity. Requirements: Required + 10+ years of experience in Customer Success, Account Management, or… more
- Grant Thornton (Baltimore, MD)
- We are seeking an experienced and strategic leader to serve as the Head of Global Product - Tax. This new role will drive the execution of Grant Thornton's product ... of innovative, AI-enabled solutions that enhance our professional tax services globally. The Head of Global Product - Tax will lead distributed teams across multiple… more
- RELX INC (Washington, DC)
- …(eg, HR, Finance) and external data sources and tools. About the Role The Head of Technical Product Management manages a team of Technical Product Managers (TPMs): ... they are a customer -facing role responsible for gathering functional requirements, designing data...data engineers and software developers to build integrations. The Head of Technical Product Management role is key to… more
- Wolters Kluwer (Annapolis, MD)
- …Overview** CCH Tagetik is seeking a dynamic and entrepreneurial **Vice President** **,** ** Head of North America** to drive growth, lead the sales strategy, and ... that demands strategic vision, operational execution, and relentless focus on sales, customer success and market expansion. **This role can be based Remote, with… more
- Coinbase (Annapolis, MD)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- Google (Washington, DC)
- … leading professional services teams, encompassing practice management, operations , methodology, business development, pre-sales, executive relationship management, ... Head of Professional Services, Public Sector, Defense _corporate_fare_..._place_ Reston, VA, USA; Washington DC, DC, USA **Advanced** Experience owning outcomes and decision making, solving ambiguous problems… more
- ManTech (Lothian, MD)
- **MANTECH** seeks a motivated, career and customer -oriented **Tactical Operations and Air Weapons Specialist** to join our team in **Patuxent River, MD** . This ... and operational insights, and providing expert support for technical operations , strategic initiatives, workforce development, and business improvement **Minimum… more
- Oracle (Annapolis, MD)
- …**Required Skills and Education** + BS degree in Business, Supply Chain Management, Operations , or a related field. + Relevant experience or interest in ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Iron Mountain (Columbia, MD)
- …leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. ... to "elevate the power of your work." **About the Role** The Manager, Market Operations , will report directly to the Director, Head of Market Operations… more
- Encore (Washington, DC)
- Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations ... participate in location administrative duties in support of onsite operations and for career development. This position reports to...* Bachelor's degree is preferred. * 3-5 years of customer service or hospitality experience is preferred.… more
- Amazon (Sparrows Point, MD)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- Amazon (Sparrows Point, MD)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- Koniag Government Services (Washington, DC)
- … Experience with federal grant management and compliance + Background in customer service operations and improvement + Knowledge of quality management systems ... Services, LLC,** a Koniag Government Service Company, is seeking a Senior Project Analyst Customer Service Support to support KPS and our government customer in… more
- Brink's (Annapolis, MD)
- …Qualifications + Bachelor's degree + Project management experience + 7 years' experience in logistics , transportation, or related operations + 10 years' ... in a strategic capacity. Will also be tasked to head up cross function projects within the area of...5 0% of the time Preferred Qualifications: + Past experience leading a Transportation Operations team of… more
- Oracle (Annapolis, MD)
- …communications for team leads * Build proactive, positive relationships with peers, managers, Customer Success team members EDUCATION & EXPERIENCE : BS degree or ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Amergis (Columbia, MD)
- …+ Reviews expenses and other financial statements/reporting + Provides education and customer service to Branch offices + Responsible for the training and continued ... or related field preferred + Three to five (3-5) years of experience as a supervisorpreferred; preferably in healthcare, staffing, credit or finance industries… more
- Koniag Government Services (Washington, DC)
- …certified + Certified and experienced in Agile methodologies + At least five years of experience as staff in a Head Start program + Additional certifications in ... a Product Lead to support KPS and our government customer in Washington, DC. _This position is for a...(seven years preferred) + At least two years of experience in Head Start program management +… more
- Cengage Group (Baltimore, MD)
- …for sales growth and goal achievement. At the direction of the VP - Head of Institutional Sales, the Sales Leader builds and develops high performing sales regions ... and retention. The Sales Leader executes programs designed by the VP - Head of Adoption Institutional Sales in recruiting and hiring, talent development, and… more