- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support, IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- Insight Global (Washington, DC)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... skills working with hardware and software issues Great customer service (will be sitting on client site working directly...site working directly with end users) Plusses: Entry level IT certification (A+, Net+, Sec+, etc. ) null We… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer...side support team including hands-on experience troubleshooting and resolving Tier I and Tier II issues +… more
- Amentum (Washington, DC)
- …school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness ... in Boston and Dallas. + The Service Desk team is responsible for providing Tier ...lieu of a degree + Prior Service Desk Leadership experience + A strong IT … more
- General Dynamics Information Technology (Washington, DC)
- …has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the ... a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician.… more
- Leidos (Washington, DC)
- …facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- William C Brown Inc (Bowie, MD)
- …products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team. + Excellent written and communication skills ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the… more
- SAIC (Washington, DC)
- …were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system + Must be ... are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior...with a minimum of 4 years of experience providing desk side support, acting as IT Support… more
- TekSynap (Silver Spring, MD)
- …MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to Human Touch, ... closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2...+ Research questions using available information resources, including an IT Help Desk knowledge base. + Install,… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and ... the Department of Energy to solve simple to complex IT issues Assisting and supporting end-users with technical issues...Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may… more
- COMSO, Inc (Fort Meade, MD)
- …+ Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team ... providing service availability monitoring and help desk support...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- TAD PGS, Inc. (Washington, DC)
- We have an outstanding Contract to Hire position for a Senior Desk Side Engineer to join a leading Company located in theWashington, DCsurrounding area. Pay Rate: $ ... to obtain a Public Trust.** Job Responsibilities: + Provide desk -side support , acting as a senior engineer specializing...software in a diverse MS Windows environment. + Provides Tier 2 deskside end user support including imaging ,… more
- Gama-1 Technologies (Silver Spring, MD)
- …with or without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, ... This position is part of a larger team of IT Customer Service professionals, engineers and managers...manage and track incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support… more
- TekSynap (Silver Spring, MD)
- …MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to Human Touch, ... the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and recorded… more
- TekSynap (Fort Meade, MD)
- …Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and requests regarding the ... peripheral equipment, system processing, and error listings + Perform IT administration and functions - user adds, moves and...Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and… more
- General Dynamics Information Technology (Elkridge, MD)
- …and operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL ( IT Infrastructure Library). ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology ( IT ) Systems Support,Systems… more