- CACI International (Forest Heights, MD)
- …Saturday 7:00am - 3:00pm_** **Responsibilities:** This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise ... Tier 1 Help Desk Specialist Job Category: Information...ability to triage and remedy issues on a first call resolution . In addition, there is the need… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …+ Handle and resolve customer complaints or concerns, escalating complex issues to Tier 2 support or appropriate departments when necessary. + Maintain ... Secret** **Overview** Responsible for providing exceptional customer service and support by promptly addressing inquiries, clarifying policies, and resolving issues… more
- Eliassen Group (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- TEKsystems (Rockville, MD)
- …in the Rockville, MD area with a need to bring on a Data Center Storage Engineer that has experience supporting Azure Cloud Environment, SuperMicro, NetApp SAN ... Ashburn, VA - travel between, occasional remote. + 5+ Datacenter Operations Support + Process optimization, documentation, and asset management + Administration and… more
- Ryder System (Annapolis, MD)
- …technical bulletins, infoCenter and other sources for training and development. + Mentor the Tier 1 call center team. Provide status updates, participate in ... (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Maintenance Technical Support Coordinator IV position is responsible for taking complete… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- CACI International (Fort Meade, MD)
- …Conduct basic hardware troubleshooting and maintenance when required. + Collaborate with higher- tier support teams for escalated issues. + Monitor system ... **Responsibilities:** This role is for an IT specialist in support of Tier 1 operations for a...and updating user documentation and FAQs. + Participate in on- call rotation for after-hours support as needed.… more
- CACI International (Washington, DC)
- …to support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The NOSC provides 24x7x365 support ... incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple...an escalation point for NOC operations + Pull in on- call support when/as needed. **Qualifications:** _Required:_ +… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- CACI International (Washington, DC)
- …who support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The NOSC provides 24x7x365 support ... incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple...escalation point for NOSC operations + Available to provide on- call support as needed. + Manage Contractor… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technicalsupport across our product lines for HCUS ... focuses on more complex issue andis the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- CACI International (Forest Heights, MD)
- …Travel: Local * * * CACI is seeking LAN/CATV Technician to join our Tier II technical operations team on a contract supporting Department of Homeland Security. The ... analysis, and complete pre-defined requests. Serve as an on-site Incident Management/ Tier II Technical Operations member responsible for incident management and… more
- Amazon (Columbia, MD)
- Description AWS seeks a highly motivated, top- tier Network Engineers for the Amazon Dedicated Cloud (ADC) Network Scaling and Deployment team. This critical role ... scalability and rapid resource provisioning. The role requires supporting 24/7 operations on- call rotation and the capability to work on-site for critical events or… more
- Lumen (Annapolis, MD)
- …is expected to perform as shift lead, including basic managerial duties, escalation support and on- call . Provides mentoring, training, and escalation support ... security, technology, and innovation in the Global Security Operations Center (GSOC) environment. The Security Operations Center ...creation of new tools, processes, and applications + Directly support , train and mentor tier I and… more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... Hiring Criteria: + Must have 2 or more years Tier 2 Enterprise IT Support experience +...field. + Have 2+ years ' experience in a call center Help Desk environment and using… more