- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... more
- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... more
- System One (Vienna, VA)
- …to work every other weekend and on some holidays Job Description Major Incident Management is responsible for driving the coordination and recovery efforts of major ... more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... more
- Leidos (Washington, DC)
- …call or at Tier I. + Document incident resolution and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide ... more
- NTT America Solutions, Inc. (Ashburn, VA)
- …thrive. **Your day at NTT DATA** Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment ... more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... more
- NuAxis Innovations (Washington, DC)
- …**Experience:** Five (5) + years' supervisory experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, ... more
- SAIC (Washington, DC)
- …to Political Appointees, Senior Executives, and their Administrative Assistants. The Executive Help Manager will be responsible for driving our support team ... more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... more
- Marriott (Bethesda, MD)
- …Remotely?** Y **Position Type** Management This is a temporary position. The FLEX Manager , IT Business Support Analyst is part of the Technology Experience Center's ... more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... more
- Ensono (Washington, DC)
- …representatives **Other Qualifications** + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management ... more
- NTT America Solutions, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... more
- Skookum Contract Services (Savage, MD)
- …depending on scheduling needs) As an IT Support Specialist, you'll utilize a proprietary Help Desk Service Request system inclusive of a knowledgebase and IT ... more
- Chenega Corporation (Washington, DC)
- …BI reports, Inventory automation, Microsoft Power Automate, and Approvals. + Perform help desk -related duties. + Support, maintain, monitor, troubleshoot, and ... more
- Marriott (Bethesda, MD)
- …and troubleshooting in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs ... more