- IT Concepts (Washington, DC)
- …we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support ... the Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related… more
- CACI International (Sterling, VA)
- …and virtualization. + Minimum of a year experience providing Tier 1 or Tier 2 helpdesk/ desktop support . + Ability to work independently ... IT Infrastructure and Engineering Support Administrator Job Category: Information Technology Time Type:...VA. and allows for remote flexibility. **Responsibilities:** + Provides support for Linux/Unix, Windows, and other embedded operating systems… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop ,… more
- CACI International (Sterling, VA)
- … support to end-users for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple ... Tier 2 Technician Job Category: Information...+ Reproduce, diagnose, and resolve user-reported issues, providing remote support for network and desktop hardware/software problems.… more
- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status:...related field + Must possess an HDI certification (Ex. Support Center Manager or Desktop Support ... Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret Responsibilities: + Be the primary customer service… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician- Tier 2 Clearance: Active DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: + Daily client ... + Addressing and correcting any hardware, software or connection issue + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. + Diagnose and resolve complex hardware ... related experience **US Citizenship Required:** Yes **Job Description:** WINDOWS DESKTOP ENGINEER Advance how our customers operate while you...guidance and training to Tier 1 and Tier 2 support staff. +… more
- GovCIO (Washington, DC)
- …this job (https://careers-govcio.icims.com/jobs/6592/network-systems-administrator- 2 -%28desktop-and-system- support ... government officials and their requirements when it comes to system support . **Responsibilities** Establishes and maintains smooth operation of computer systems (to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the ... Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support … more
- TAD PGS, Inc. (Laurel, MD)
- …at least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret ... We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading...seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading… more
- BAE Systems (Washington, DC)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118368BR** EEO Career Site Equal Opportunity… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop … more
- M. C. Dean (Falls Church, VA)
- …+ Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, ... are key to success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …related to eVDI performance, connectivity, and configuration.* Must be able to provide Tier 2 and Tier 3 support for enterprise Citrix users and back-end ... Kaizen Approach is currently seeking a Platform Engineer (Level 2 ) to support enterprise hosting environments and enhanced Virtual Desktop Infrastructure… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...(U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- CACI International (Annapolis Junction, MD)
- …1 (Help Desk) support for problem identification, diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing ... System Administration - Tiered Support Job Category: Information Technology Time Type: Full...Microsoft OS, Cent OS, Red Hat OS) + **Level 2 ** - 10 years of experience with DOD 8570… more
- Leidos (Laurel, MD)
- …Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution + ... (MCSA-DT) Windows 8. -Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7. -Microsoft Certified IT Professional… more
- Leidos (Bethesda, MD)
- …the environment + Implement major system upgrades as designed and approved + Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of ... of servers located in offsite data centers. + Provide Tier 3 operations support and be able...service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop… more