- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Washington, DC)
- …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Leidos (Washington, DC)
- …desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and Key Performance ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One ( 1 ... setting up computer hardware/peripherals for new users, working assigned Service Desk ticket queues for hardware/software issues....Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One ( 1 ), Two (2), ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- CVS Health (Annapolis, MD)
- …level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to defined Service Desk ... Tier 2 areas to resolve incidents and complete service requests as necessary. Accountable for consistently delivering excellent... requests through to completion within defined and documented Service Desk SLA's. + Acquires and maintains… more
- ICF (Washington, DC)
- …reports and dashboards for unaccompanied children in care of ORR. + Providing Help Desk ( Tier 0, Tier 1 and/or Tier 2) support to end users ... science related subject. + 2+ years in a help desk role. + 1 + year of experience...diversity, and inclusion of social justice strategies in human service settings. + Strong interest and/or experience in related… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Customer Service ,Microsoft Office,Remote Desktops,Technical Support,Troubleshooting ... Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...operations + Provide support for escalated issues from help desk analysts **Qualifications:** Education: Associates Degree with 1… more
- ManTech (Washington, DC)
- …later certification highly desired + Knowledge of Microsoft Office + Experience using a Service Desk ticketing system, such as Remedy or ServiceNow + Previous ... are not limited to:** + Network Engineering - Troubleshooting, Tier II, and Tier III support +...+ Participating in processes throughout all phases of ITIL Service Lifecycle, including submitting change requests + Responsibility for… more
- Quorum (Washington, DC)
- …detailed in a Statement of Work (SOW) for each customer you take on and service . **What You'll Do** + **First Week:** You'll get to know the Professional Services ... team-our various functions (technical team, solutions team, tier 2 services team, etc.), our tools, and our...PAC Customer Success Managers and Sales representatives who also service your accounts. You'll learn how to manage customer… more