- Maryland Department of Transportation (Baltimore City County, MD)
- Maximo IT Supervisor ( IT Systems...questions and problems that are received through the MDTA Service Desk ; and + Creates, manages, and ... We are committed to quality and excellence in customer service , and we rely on our organization's values, traditions,...to achieve these goals. Nature of Work: The Maximo IT Supervisor plays an integral role within… more
- Johns Hopkins University (Baltimore, MD)
- …guidance. Escalates issues with classroom technology / collaborative systems environment to the Service Desk Supervisor . + In collaboration with the ... ensures that requests are addressed efficiently. + Works with IT team peers to prioritize workload. + Serves as...Service Desk Supervisor , coordinate Team daily schedules to… more
- TEKsystems (Linthicum Heights, MD)
- …* Maintain DSS SOP documentation and/or Knowledgebase for use by DSS and Service Desk personnel. * Adhere to IT Service Management policy and procedures ... Our client is looking to hire a Sr Desk Side Technician. This is an expert level...(DSS) Technician, under the general direction of the DSS Supervisor , is an expert in understanding hardware, applications and… more
- Johns Hopkins University (Baltimore, MD)
- …and provides a warm and welcoming environment for all in-person customer- service -related needs + Provides and facilitates efficient communication between front ... may occasionally be required to cover Washington, DC front desk with advanced notice (travel time and costs paid)....and appropriately refers and escalates crisis situations to the supervisor and/or MHS leadership. + Modifies basic and exceptions… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... force sometime during their final 180 days of active-duty service . The intern will actively train on meaningful projects...the HII Mission Technologies, reporting to a designated HII supervisor , with the goal of learning Facilities Management and… more
- Johns Hopkins University (Baltimore, MD)
- …team player. The candidate will be organized and provide an excellent customer service experience for clients. Attention to detail, customer service focus and ... system. + Ensures timely attention to requests to meet service SLAs in keeping with departmental processes. + Diagnoses...Assesses damage to or loss of equipment, keeping the supervisor informed of same. + Performs A/V equipment set-ups… more