- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... customer service ,call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and… more
- TEKsystems (Catonsville, MD)
- Description: The Service Desk Technician has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... troubleshooting to triage and/or resolve issues. Experience: + 1-2 years of IT service desk / IT call center experience + 1-2 years of experience working with… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service Desk , ... 4 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while being willing… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti...working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home end-users… more
- TEKsystems (Halethorpe, MD)
- …of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... monitoring the SHA Desktop Maximo queue, triage, and resolve service requests assigned to the queue. Document resolutions in...and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate orally and in… more
- Amentum (Columbia, MD)
- …and provides backup recovery. + Interact with customers to handle service inquiries and problems. + Provide support to the implementation, troubleshooting ... and maintenance of IT systems. + Distinguish isolated user problems from enterprise-wide application/system problems. + Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident… more
- Themis Insight (Columbia, MD)
- …Capabilities/Experience Required: + Minimum 3 years of experience in a Government-facing functional, customer service , or help desk role + Ability to work 8am to ... expertise to every case. We are hiring a Help Desk Lead to work in Columbia, MD. Position location...responsibilities include: + Managing a small team of Help Desk professionals + Triaging and remediating tickets + Handling… more
- COMSO, Inc (Fort Meade, MD)
- …by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology into opportunity as a Help … more
- Deloitte (Baltimore, MD)
- …and necessary US Government system accounts + Escalates issues as needed to Enterprise Service Desk on behalf of customers + Adheres to enterprise rules and ... tracks and closes on behalf of government customers to service providers + Diagnoses and resolves basic to moderately...and application training and support + Troubleshoots mobile and desk phones + Initiates requests for mobile provisioning +… more
- SAIC (Fort Meade, MD)
- …cabling, external data storage devices, and network interface devices. - In coordination with desk side support and service desk resource teams, provides IT ... Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for...environment (ie, One IT). **Job Description:** - Supports customer service requests and IT service delivery within… more
- CACI International (Laurel, MD)
- …system requirements and leads design and development activities for a centralized Jira service desk and task queue. Guides users in formulating requirements, ... in Laurel, MD. **Responsibilities:** + Design and implement a comprehensive IT service desk that aligns with the overall Mission Island concept and meets the… more
- Belay Technologies (Annapolis Junction, MD)
- …skills + Working with the ISSE and the accreditation of the system, handling Service desk tickets and heading up the Global searches system. + Handling ... mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and... Service desk tickets and heading up the... Service desk tickets and heading up the Global searches system.… more
- Synergy ECP (Annapolis Junction, MD)
- …Description TheTicket Coordinatorworks as part of a 24x7 Service Desk , perform the activities associated with ... are maintained. + Assigning the tickets which are out of scope to Service Desk /Other Teams + Ensuring associated tickets are related to the parent ticket and… more
- DLA Piper (Baltimore, MD)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... counterparts as needed. + Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. + Generates global client LEDES files for… more
- COMSO, Inc (Fort Meade, MD)
- …+ Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email ... and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- SOS International LLC (Fort Meade, MD)
- …interpret DoD and DINFOS policies. + Oversee the daily operations of service desk , network, security, applications development, project management, logistics, ... information systems and technology (enterprise systems and applications, networking, and help desk ) + DoD 8570.01 IAM level II (CAP, CASP+CE, CCISO, CISM, CISSP… more
- BJs Wholesale Club (Baltimore, MD)
- …through acquisition, retention, loyalty, and experience programs/initiatives associated with Member Service Desk and Frontline. + Meets and/or exceeds key ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more
- Ross Stores, Inc. (Baltimore, MD)
- …in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and Store Brand:** ... Customers\. + Assists in the facilitation of monthly safety meetings\. **Customer Service :** + Treats all Customers, Associates, and other leaders with respect\. +… more