- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... As the IT Specialist, you will: Process Improvement: Continuously evaluates help desk operations and suggests improvements for efficiency, user satisfaction,… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager , IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... level analysis and technical support group on the Service Desk . This role will work with other technical teams...+ 8+ years of technical support management experience supporting IT operations. + 8+ years of remote desktop support… more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team supporting US ... are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. + Use remote diagnosis...Services contract. The contract provides and operates an integrated IT Service Desk and IT … more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Manager . This position will be located in Washington DC and will be an onsite position. ... USD $142,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5620/service- desk - manager -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-5620_ **Category** _Information… more
- NuAxis Innovations (Washington, DC)
- …later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge Requirements:** ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team....incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more
- Choice Hotels (North Bethesda, MD)
- …Maintaining and providing records of current asset levels. + Resolving escalations from the IT Service Desk and handling client support requests as well as ... lodging franchisors, has an exciting new opportunity as our IT Support Specialist 2 in the Desktop Services Team....team, you will be responsible for making sure that desk set-ups are completed for new hires, working out… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... QA Manager willbe responsible forensuring that all help desk services meet or exceed client...contractual obligations. This role requires a deep understanding of IT help desk operations, strong… more
- GCyber (Arlington, VA)
- …+ Bachelor's degree in related field + Minimum 5 years' experience with help desk support and operation in a DoD IT environment + Minimum of 5 years ... GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile...operational efficiency. + Act as a liaison between the help desk team and senior management, translating… more
- TekSynap (Arlington, VA)
- …equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years ... lab. + Demonstrated excellence in planning, directing, and managing IT operations help desks. + Demonstrated successful...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
- Marriott (Bethesda, MD)
- …in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs require, ... engaged by the department; This position reports to the Senior Manager , Legal IT Systems Operations. Specific Expected Contributions This position will provide… more
- General Dynamics Information Technology (Springfield, VA)
- …environments, assist with Active Directory user and group management, permissions, DNS, and Help Desk support. + Assist with networking tasks such as switch ... **Job Description:** **GDIT Summer Internship Program - Summer 2025 Summer Enterprise IT Internship** **Sponsorship is not available for this role.** At GDIT, our… more
- TekSynap (Washington, DC)
- …practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software ... of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...2 level customer support functions. + Submit all initial IT requests to the Help Desk ... Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue ...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- IntelliDyne (Falls Church, VA)
- …4+ years of experience in the IT field + Minimum of 3+ years of previous Help Desk experience + Minimum of 2+ years leading a team of employees + Active DOD ... Deputy Call Center Manager Location: Falls Church, VA Status: Exempt Clearance:..., you will be responsible for providing Tier I IT leadership, network and first base contact support to… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call… more