- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- TekSynap (Silver Spring, MD)
- …team and foster a culture of ownership, accountability, and high-quality service delivery. The IT Service Desk Manager will ensure superior customer ... of industry accepted standards and best practices related to IT Service Desk operations +...QUALIFICATIONS** + ITIL 4 Managing Professional (preferred) + HDI Service Desk Manager or HDI… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …issues and solutions. Other Duties as Assigned: + Perform other duties as assigned by the IT Service Desk Manager . Other Functions + Assist in gathering ... technical and interpersonal skills. Organization NameIT Infrastructure Services Reports toSection Manager , IT Service Desk Full or Part TimeFull… more
- TekSynap (Washington, DC)
- …technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in government, public sector, or large-scale ... and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT Help Desk … more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... to the customer's information. We are seeking a dynamic Service Desk Manager to join our IT Service Desk team. This pivotal role involves… more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service ... Operations: Oversee daily operations of the Senate's Service Desk , ensuring timely resolution of IT issues, incidents, and service requests in line with… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and...for managing and communicating the deployment and recovery of IT resources and customer hardware to support users on-site,… more
- TekSynap (Washington, DC)
- …& Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is restored as quickly ... cloud technologies. + Previousexperience managing incident response teams or handling major IT incidents. **Overview** We are seeking aHelp Desk Incident… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... actively seeking a capable and motivated Service Desk Analyst to join our IT team....of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- Parsons Corporation (Reston, VA)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology ( ... will be the first line of defense in resolving Service Desk issues and providing support for...Excel) + All other tasks as assigned by the IT manager **Desired Skills:** + Knowledge of… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...holidays, three weeks paid time off, and more. The service desk representative is responsible for performing… more
- General Dynamics Information Technology (Washington, DC)
- …agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more ... + The applicant must have a technical background + Experience working on service desk teams supporting IT services (Desired) + Experience in working with… more
- NuAxis Innovations (Vienna, VA)
- …position. **Job Summary:** The Help Desk Support Technician provides front-line Service Desk functions and activities. Acting as the single point of ... or associate degree preferred **Experience:** 1-2 years of experience in service desk environment. **Knowledge Requirements:** + Understanding of Active… more
- Silver Diner Development, LLC (Bethesda, MD)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- SAIC (Washington, DC)
- …were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system + Must be ... with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- General Dynamics Information Technology (Washington, DC)
- …experience **Job Description:** Seize your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing IT support services ... career. At GDIT, people are our differentiator. As the IT Quality Assurance Manager supporting the US...Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware,… more
- IAP Worldwide Services, Inc (Mclean, VA)
- …funding Intrepid Global Solutions (Intrepid) is seeking an experienced Information Technology ( IT ) Manager to join our National Security, Engineering, and ... maintain compliance in highly regulated operating environments. . Weekly and monthly IT reporting including: Change Requests, Security Events, Service Ticket… more