- Cisco (San Jose, CA)
- …customers needs than ever before. We are seeking a highly skilled and experienced Senior Escalation Engineer to provide advanced technical support and ... (TAC), Sales, and directly with end customers as well as our own internal software development, Quality Assurance, and manufacturing teams. Who You Are You are an… more
- Intuit (Mountain View, CA)
- Overview Come join the Data Capabilities team as a Senior software engineer . We're using data in groundbreaking ways to uncover customer insights, ... (Java, Scala, or Python) + 5+ years of hands-on Software Engineering experience. + 5+ years of experience integrating...Knowledge of enacting service level agreements and the appropriate escalation and communication plans to maintain them. How you… more
- Astellas Pharma (South San Francisco, CA)
- …North Carolina. For more information, please visit our website: www.astellasgenetherapies.com. Senior Onsite Support Engineer The On-Site Support Engineer ... role involves installation, maintenance, troubleshooting, and repair of hardware and software , as well as providing excellent customer service to resolve technical… more
- eightfold.ai (Santa Clara, CA)
- Job Location: Santa Clara, CA As a Senior Staff Frontend (UI) Software Engineer , you will be responsible for designing, developing and maintaining our web ... experience + Participate in technical discussions and plans to improve our overall software quality + Handle enterprise customer escalation issues promptly and… more
- NVIDIA (Santa Clara, CA)
- We are looking for an expert software engineer who excels at solving customer problems with virtual GPU (vGPU) and Omniverse products. Do you have experience ... developing software in virtualized or cloud infrastructure? We need someone...+ 6+ years demonstrated ability within the customer support escalation path, or providing direct customer-facing support + Experienced… more
- Palo Alto Networks (Santa Clara, CA)
- …benefit from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer has a mix and background of customer management and ... with precision. **Your Career** This is a highly visible, senior level position on a small but growing team...successful in this role. **Your Impact** + This Engineering Escalation role is positioned to intercept and assist or… more
- Amazon (East Palo Alto, CA)
- …full product cycle: feature brainstorming, design, implementation, validation and customer escalation . Key job responsibilities * You work closely with our customers ... design and code solutions to help our team drive efficiencies in software architecture, you'll create metrics, implement automation and other improvements, and… more
- Splunk (San Jose, CA)
- …their assets from cyber threats, all over the world. On any given day, our software needs to handle thousands of users, petabytes of data, and unique usage patterns ... this, you'll be an integral part of our on-call escalation team. + **A constant stream of new things...actively involved in hiring of technical leads, architects, and senior engineering leaders **Requirements** + Minimum of 15+ years… more
- JPMorgan Chase (Palo Alto, CA)
- …plus 5 years of experience in the job offered or as Site Reliability Engineer , Systems Engineer , Senior Technical Analyst, or related occupation. Skills ... a production environment. Participate in SRE on-call rotations and escalation workflows. QUALIFICATIONS: **Minimum education and experience required:** Bachelor's… more
- Amazon (Sunnyvale, CA)
- …The DSTP team is looking for a passionate Security and Privacy Incident Response Engineer who can lead the response to privacy and data protection issues across ... short and long-term recommendations, and trade-off analyses for all audiences, including senior leadership. * Interact with and influence other teams (eg, service… more
- Amazon (East Palo Alto, CA)
- …full product cycle: feature brainstorming, design, implementation, validation and customer escalation . AWS Utility Computing (UC) provides product innovations - from ... of the stack. Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. Build… more
- AVEVA (San Leandro, CA)
- …and operations + Organize and streamline workflows + Act as point of escalation for Global Technical Support senior management for critical operational related ... **AVEVA is a global leader in industrial software . Our cutting-edge solutions are used by thousands...create the transformative technology that enables our customers to engineer a better world.** Empowering you with pioneering tech… more
- M. C. Dean (San Jose, CA)
- …at MC Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver ... support calls, providing Tier 1 help desk support and Tier 2 escalation . + Communicate with customers, manufacturers, vendors, and technical specialists. + Train… more
- M. C. Dean (San Jose, CA)
- …at MC Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver ... support calls, providing Tier 1 help desk support and Tier 2 escalation . + Communicate with customers, manufacturers, vendors, and technical specialists. + Train… more