- General Dynamics Information Technology (Annapolis Junction, MD)
- …4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level 0 Transform technology into opportunity ... looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/ Level...substituted for experience. **Required Technical Skills:** Help desk related technical skills **Security Clearance Level :**… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public ... in a professional office environment and has a noise level of mostly low to moderate. This role routinely...with a standard office position and has a noise level of mostly low to moderate. The incumbent is… more
- Centers for Medicare & Medicaid Services (Woodlawn, MD)
- …the private or public sector, to include: Managing agile processes, analyzing help desk operations, customer relationship tools (eg Salesforce, ServiceNow, ... Division of Medicare Systems Support (DMSS). As a IT Specialist (Systems Analysis), GS-2210-12, you will develop, maintain, and...Qualtrics), or IT help desk metrics to identify trends and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Repairs, Help Desk ... people are our differentiator. As an Information Technology Support Specialist you will help ensure today is...person and using remote access tools * Required: IAT Level 1 certificate is required within 6 months of… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Diploma or GED + 2-5years Personal Computer experience including customer support or Help Desk + 2-5years of customer service or public relations experience ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- … Specialist At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. ... **Req ID:** RQ191847 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...Our work depends on Communications Specialist Advisor joining our team. HOW… more
- COMSO, Inc (Fort Meade, MD)
- …for the requesting organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups, ... Customer Support Specialist I (TS/SCI w/ Polygraph) FORT MEADE, MD...to provide first contact resolution for Tier 1 (Service Desk ) and Tier 2 (Escalation) support via the telephone,… more
- NCR VOYIX (Annapolis, MD)
- …institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are ... your local favorite around the corner. Title: Senior Tech Specialist Location: MARYLAND, VIRTUAL Position Summary: This position is...have current Active DOD Security Clearance at the Secret Level or higher + Knowledge of IT operations in… more
- Verint Systems, Inc. (Annapolis, MD)
- …fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of ... in customer installations and training. + Works with higher level technical support employees to assist with problem resolution...shift_** , 8 hours in the day. The Support desk is open from 6 am - 6 pm… more
- Johns Hopkins University (Baltimore, MD)
- …working in an educational environment. + Experience with A/V at live events. + Help desk experience. + Excellent interpersonal skills to support work with both ... what is being described, with attention to detail in transcribing communications into help desk ticketing systems. + Must possess strong interpersonal skills and… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. +...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Synergy ECP (Annapolis, MD)
- …troubleshooting and maintenance of Crestron based AV/MM systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... level clearance with the Maryland customer. Certified Technology Specialist (CTS), CTS-Installation, CTS-Design certification is desired. The following skills… more
- Leidos (Fort Meade, MD)
- …as well as maintain the integrity of the Site domain. + Perform help desk support of IT systems. + Provide first- level contact with customers, to include ... pushing TCNO patches. + Information Assurance DOD 85701-M IAT Level II Certification. + CompTIA Security+ Certification. **PreferredEducation/Experience:** + Current… more